QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Okyline is an Executable Data Design (EDD) platform for declarative data validation contracts and measurable operational data quality.
Instead of maintaining disconnected specifications, validators, tests, and quality dashboards, Okyline uses a single executable contract as the operational source of truth for validation and flow quality monitoring.
The same readable contract drives multi-format validation, deterministic execution, quality measurement, data quality gate, and historical quality analytics across APIs, events, files, LLM structured outputs, and enterprise data flows.
Community Edition provides the open specification, a free Java validation runtime, a public Claude AI assistant for contract generation, and a free online studio for executable JSON validation contracts and JSON Schema transpilation.
Enterprise Edition supports direct validation of JSONL, XML, CSV, FIXED, and EDI flows, data quality gate, and operational quality dashboards, all without databases
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Elecard Boro
Elecard Boro is a professional software solution for real-time video stream health monitoring and Quality of Service (QoS) & Quality of Experience (QoE) tracking across distributed networks. Designed for broadcasters, OTT providers, and IPTV operators, Boro utilizes distributed software probes to instantly isolate quality degradation across the entire delivery chain.
How it works:
Probes analyze UDP, RTP, HTTP, HLS, DASH, SRT, and RTMP streams up to UHD. Multi-point measurements are aggregated on a centralized server, providing instant alerts for ETSI TR 101 290 errors via Email, SNMP, Webhook, PagerDuty, and Telegram.
Key Features:
• Rapid Start: Deploy probes on any hardware in 10–30 minutes
• Deep Diagnostics: Tracks 50+ QoS/QoE parameters, SCTE-35 ad cues, and captures PCAP streams
• Smart Dashboards: Visualizes service states and captures stream thumbnails
• Easy Integration: Access via an intuitive web interface and integrate using WebHook, SNMP, and ControlAPI
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