Health Care
Health Care
Over the past several decades, HBS has built a foundation in health care research, from Clayton Christensen's application of disruptive innovations and Regina Herzlinger's concept of consumer-driven health care to Michael Porter's use of competitive strategy principles. Today our research focuses on
- how management principles and best practices from other industries can be applied;
- how the process of innovation can be improved;
- how principles of strategy and consumer choice can be utilized;
- how information technology can expand access, decrease costs, and improve quality;
- how new approaches in developing nations can impact global health.
Initiatives & Projects
The Health Care Initiative and the Social Enterprise Initiative connect students, alumni, faculty, and practitioners to ideas, resources, and opportunities for collaboration that yield innovative models for health care practice.
Health CareSocial EnterpriseRecent Publications
AI-powered Early Intervention for Depression and Anxiety: A Randomized Clinical Trial
By: Julie Y.A. Cachia, Xuan Zhao, Wenxi Pu, Chi Liao, Merel Keijsers, Julian De Freitas and Rebecca Fortgang
- 2026 |
- Working Paper |
- Faculty Research
Importance: Depression and anxiety are prevalent and disabling, yet most individuals receive inadequate or no care. Purpose-built generative AI platforms may offer scalable first-line support, though large-trial evidence remains limited.
Objective: To determine whether Flourish, an AI-powered mental health platform, prevents and reduces depression and anxiety symptoms compared with care-as-usual.
Design: Preregistered, parallel-group, superiority randomized clinical trial conducted in 2025, with assessments at weeks 0, 2, 4, and 6. Setting: A large North American university.
Participants: A total of 1,137 college students aged 18 years or older was recruited through a research participation system without symptom-based screening and randomized to treatment or care-as-usual. 850 participants (74.6%) completed the final Week 6 follow-up.
Intervention: Participants assigned to treatment received Flourish, which offered self-guided support informed by cognitive behavioral therapy, dialectical behavior therapy, acceptance and commitment therapy, positive psychology, and motivational interviewing, and were instructed to use it at least twice weekly. Participants assigned to care-as-usual retained access to usual mental health resources.
Main Outcomes and Measures: Preregistered primary outcomes were depression (Patient Health Questionnaire-2) and anxiety symptoms (Generalized Anxiety Disorder-2), assessed biweekly.
Results: Among 1,137 participants, mean (SD) age was 20.77 (5.34) years, and 853 (75.0%) were female. Symptom trajectories were more favorable in treatment (vs control) for depression (condition × time: β = −0.03; 95% CI, −0.05 to −0.01; P = .006) and anxiety (β = −0.04; 95% CI, −0.06 to −0.01; P = .001). Among participants with elevated baseline symptom severity, treatment increased rates of meaningful change for depressive symptoms (52.3% vs 31.7%; risk ratio [RR], 1.65 [95% CI, 1.16-2.34]; number needed to treat [NNT], 4.9 [95% CI, 2.9-14.8]) and anxiety symptoms (50.6% vs 38.1%; RR, 1.33 [95% CI, 1.05-1.68]; NNT, 8.0 [95% CI, 4.4-44.5]). Participants with low baseline symptoms showed less symptom worsening at 6 weeks. No adverse events attributable to the intervention were identified.
Conclusions and Relevance: This trial demonstrates that a purpose-built generative AI platform can serve as a scalable first-line mental health tool, effective for prevention and early intervention of depression and anxiety symptoms in an unscreened general population.
Objective: To determine whether Flourish, an AI-powered mental health platform, prevents and reduces depression and anxiety symptoms compared with care-as-usual.
Design: Preregistered, parallel-group, superiority randomized clinical trial conducted in 2025, with assessments at weeks 0, 2, 4, and 6. Setting: A large North American university.
Participants: A total of 1,137 college students aged 18 years or older was recruited through a research participation system without symptom-based screening and randomized to treatment or care-as-usual. 850 participants (74.6%) completed the final Week 6 follow-up.
Intervention: Participants assigned to treatment received Flourish, which offered self-guided support informed by cognitive behavioral therapy, dialectical behavior therapy, acceptance and commitment therapy, positive psychology, and motivational interviewing, and were instructed to use it at least twice weekly. Participants assigned to care-as-usual retained access to usual mental health resources.
Main Outcomes and Measures: Preregistered primary outcomes were depression (Patient Health Questionnaire-2) and anxiety symptoms (Generalized Anxiety Disorder-2), assessed biweekly.
Results: Among 1,137 participants, mean (SD) age was 20.77 (5.34) years, and 853 (75.0%) were female. Symptom trajectories were more favorable in treatment (vs control) for depression (condition × time: β = −0.03; 95% CI, −0.05 to −0.01; P = .006) and anxiety (β = −0.04; 95% CI, −0.06 to −0.01; P = .001). Among participants with elevated baseline symptom severity, treatment increased rates of meaningful change for depressive symptoms (52.3% vs 31.7%; risk ratio [RR], 1.65 [95% CI, 1.16-2.34]; number needed to treat [NNT], 4.9 [95% CI, 2.9-14.8]) and anxiety symptoms (50.6% vs 38.1%; RR, 1.33 [95% CI, 1.05-1.68]; NNT, 8.0 [95% CI, 4.4-44.5]). Participants with low baseline symptoms showed less symptom worsening at 6 weeks. No adverse events attributable to the intervention were identified.
Conclusions and Relevance: This trial demonstrates that a purpose-built generative AI platform can serve as a scalable first-line mental health tool, effective for prevention and early intervention of depression and anxiety symptoms in an unscreened general population.
AI for Proactive Mental Health: A Multi-Institutional, Longitudinal, Randomized Controlled Trial
By: Julie Y.A. Cachia, Xuan Zhao, John Hunter, Delancy Wu, Eta Lin and Julian De Freitas
- 2026 |
- Article |
- New England Journal of Medicine AI
Young adults today face unprecedented mental health challenges, yet many hesitate to seek support due to barriers such as accessibility, stigma, and time constraints. Bite-sized well-being interventions offer a promising solution to preventing mental distress before it escalates to clinical levels, but have not yet been delivered through personalized, interactive, and scalable technology. We conducted the first multi-institutional, longitudinal, preregistered randomized controlled trial of a generative AI-powered mobile app (“Flourish”) designed to address this gap. Over six weeks in Fall 2024, 486 undergraduate students from three U.S. institutions were randomized to receive app access or to a care-as-usual control condition. Participants instructed to use the Flourish app twice per week reported significantly greater positive affect, resilience, and social well-being (i.e., increased belonging, closeness to community, and reduced loneliness) and were buffered against declines in mindfulness and flourishing. These findings suggest that, with purposeful and ethical design, generative AI can deliver proactive, population-level well-being interventions that produce measurable benefits.
Experiential and Social Learning
By: Agha A. Akram, Gabriella Fleischman, Reshmaan N. Hussam and Akib Khan
- 2026 |
- Working Paper |
- Faculty Research
How does a person’s own learning experience affect their ability to learn from others? We conduct a field experiment on chlorination in Pakistan, where randomized “learning-arm” households use a tool to track their children’s diarrhea before and after chlorine distribution. Learning-arm households with learning-arm neighbors chlorinate significantly more one year after the withdrawal of the tool, with children’s health improving by 0.08 SD relative to all other households receiving chlorine. Neither learning households without learning-arm neighbors, nor non-learning households with learning-arm neighbors, exhibit sustained behavior change, results which have significant implications for intervention and evaluation design.
Optimal Medical Liability for AI
By: Alex Chan
- 2026 |
- Working Paper |
- Faculty Research
I study medical liability when artificial intelligence acts as a doctor rather than as a passive clinical tool. The central object is the legally usable medical record: the inputs, logs, warnings, prescriptions, follow-up instructions, and outcomes on which courts, contracts, insurers, and regulators can condition responsibility. I show that AI medical liability is an institutional design problem under imperfect legal information. If the record separates AI-controllable error from patient nonadherence and natural disease progression, high-powered AI-fault liability implements the standard accident-law ideal. If the record is coarse, the first best may be infeasible: the same transfer that disciplines the AI also insures the patient’s hidden action. With joint causation, the relevant object is a marginal-responsibility score rather than a posterior cause label. I characterize the feasible set of liability incentives generated by the record and show when the optimal rule is no liability, strict liability, negligence, a safe harbor, comparative fault, or a continuous warranty. I then study algorithmic defensive design, through which AI developers can design not only medical recommendations but also the record on which future liability depends. Adoption, learning, enterprise liability, insurance, no-fault compensation, and regulation enter as ways to change the record, the liable entity, or the financing of compensation. The framework yields conditional implications rather than a one-size-fits-all rule.
Optimal Interventions for Increasing Healthy Food Consumption Among Low-Income Populations
By: Retsef Levi, Elisabeth Paulson and Georgia Perakis
- June 2026 |
- Article |
- Management Science
More than $60 billion per year in the United States is spent on policies aimed to increase fruit and vegetable (FV) consumption among low-income households. Many of these policy interventions are either monetary (e.g., financial incentives) or education related. The goal of this paper is to improve the performance of these interventions through a more strategic and personalized allocation of funds. This paper introduces a consumer behavioral model for grocery shopping decisions, which is nested into the policymaker’s upper-level optimization problem. The policymaker’s goal is to ensure that the FV spending of all consumers in a given population exceeds a specified threshold by utilizing a small strategic set of different intervention bundles—combinations of monetary and education-related interventions. Although an exact solution to the upper-level problem is intractable, we provide an analytical upper bound on the number of intervention bundles needed to achieve the policymaker’s goal, as well as a method for constructing these intervention bundles and assigning them to individuals based on their characteristics. We demonstrate the practicality of the model and approach using the low-income households in the U.S. Department of Agriculture’s FoodAPS data set.
'In That Crucible, You Find Innovation': Public Safety Transformation in Albuquerque (Abridged)
By: Amy C. Edmondson, Hise O. Gibson, Antonio Manuel Oftelie and Stacy Straaberg
- May 2026 |
- Case |
- Faculty Research
In summer 2020, Albuquerque, New Mexico Mayor Tim Keller faced multiple city issues including an understaffed police force that had strained relationships with communities of color; anti-racism protests; and high rates of crime, gun violence (including police shootings), drug trafficking, and homelessness. In discussing initiatives to improve public safety, Keller’s leadership team decided to create Albuquerque Community Safety (ACS), an independent, cabinet-level agency and third branch of the 911 dispatch system (alongside the police and fire departments). ACS deployed behavioral health and social services professionals to address mental health, substance use, and other issues. The agency aimed to not only improve emergency response and access to social services but also alleviate pressure on the police and fire departments, which regularly received calls for assistance with mental health and other matters outside their expertise.
By October 2023, ACS had grown in headcount and budget. It had taken close to 50,000 calls, diverting about 31,000 from the police department, which helped free up officers to do their core work as indicated by an increase in homicides solved. However, the city still ranked high in homicides and police killings, which The New Yorker covered in a high-profile story that prompted questions about ACS’s value. Nonetheless, Keller and many other leaders were hopeful about the future of public safety in Albuquerque. What helped or hindered the creation of ACS? And what could ACS teach Keller about what he should pursue next to transform public safety and public health in Albuquerque?
By October 2023, ACS had grown in headcount and budget. It had taken close to 50,000 calls, diverting about 31,000 from the police department, which helped free up officers to do their core work as indicated by an increase in homicides solved. However, the city still ranked high in homicides and police killings, which The New Yorker covered in a high-profile story that prompted questions about ACS’s value. Nonetheless, Keller and many other leaders were hopeful about the future of public safety in Albuquerque. What helped or hindered the creation of ACS? And what could ACS teach Keller about what he should pursue next to transform public safety and public health in Albuquerque?
Keywords: Change Management; Government Administration; Leading Change; Safety; Social Issues; Governing Rules, Regulations, and Reforms; Ethics; Public Sector; Law Enforcement; Crisis Management; Innovation Strategy; Leadership Style; Health Care and Treatment; Health Disorders; Public Administration Industry; New Mexico
Time-Driven Activity-Based Costing Methodology for Cost Savings in the EMOTE-TNK Study.
By: Saptarshi Ghosh, Isabelle Delos Reyes, Carlos Perez Vega, C. Joseph Yelvington, Greg M. Worsowicz, Olivia Boykin, Josephine F. Huang, Lynda Christel, Tiffany M. Halstead, Lesia H. Mooney, Robert S. Kaplan, Pablo Moreno Franco and William D. Freeman
- April 2026 |
- Article |
- Mayo Clinic Proceedings: Innovations, Quality & Outcomes
The EMOTE-TNK safety and tolerability study calculated financial savings from early mobilization with tenecteplase (TNK) of acute ischemic stroke patients. The study used the Time-Driven Activity-Based Costing methodology to compare costs of 180 patients, treated between February 2021 and March 2024, who had early mobilization, defined as occurring between 13 and 24 hours after thrombolysis, with those of patients who had conventional mobilization, defined as waiting 24 hours after thrombolysis. By starting rehabilitation service evaluations earlier, the average duration of hospitalization was reduced by 0.5 days and treatment costs dropped by $1,250 per patient, a 25% saving.
Preparing for Pandemics with Large Language Models: An Evaluation of Sensitivity Across COVID-19, Zika, and Monkeypox Case Reports
By: Dan Nguyen, Arya S. Rao, Aneesh Mazumber, Bianca Arraiza, Alex Aldrich, William Marks and Marc D. Succi
- 2026 |
- Article |
- Journal of Medical Systems
Large language models (LLMs) have emerged as potential tools for early disease characterization and pandemic preparedness due to their ability to interpret complex textual data. This study evaluated the sensitivity of three LLMs: GPT-5, Claude Sonnet 4, and Gemini 2.5 Pro on early case reports of COVID-19, Mpox, and Zika. Each case report was modified to remove explicit diagnostic terms, and models were prompted to identify whether the presentation represented a disease of pandemic potential. Claude Sonnet 4 achieved the highest sensitivity overall across all three diseases. GPT-5 demonstrated inconsistent results, performing poorly on Mpox. Findings highlight significant variability in diagnostic reliability across LLMs, emphasizing the need for multimodal integration, dataset refinement, and ethical oversight. Limitations include the small sample size, retrospective English-language case reports, text-only inputs, and evaluation of known diseases.
Emerging Technologies and Public Health Preparedness
By: Ben Creo, Michael Lingzhi Li, John S. Brownstein, Benjamin Rader, Yulin Hswen, Richard J. Boxer, Eugene Schneller and Regina E. Herzlinger
- 2026 |
- Working Paper |
- Faculty Research
Importance:
During past public health crises, from mass casualty events to the COVID-19 pandemic, countless patients suffered needless morbidity and mortality because the availability of nearby, crucially needed resources was not visible to over-capacity providers and other stakeholders. Residents of rural areas, lower income communities, Black patients, and those with chronic conditions suffered disproportionately.
Data about reduced availability of needed resources were transmitted irregularly to the federal government. Governments and many sites of care lacked the analytic tools to create coordinated resource allocation at the local level.
Future crisis situations and the increasing shortage of hospital beds require that sites of care and public health entities abate unnecessary morbidity and mortality by improving the alignment of capacity with projected demand.
Observations: Systems exist for real time data transmission, artificial intelligence-driven predictive modeling, and real-time resource allocation. They can anticipate demand and rapidly direct patient flow and redistribute critical care resources to prevent overwhelming individual sites of care. They harmonize disparate data in a coherent, actionable, local resource management framework with criteria such as local capacity and patient acuity. A counterfactual simulation framework, leveraging artificial intelligence-driven optimization to estimate the impact of inter-hospital transfers under a transparent data environment, conservatively estimated a mortality decrease of 3-5% that could now avoid a detrimental load imbalance for the more than 400,000 patient arrivals at the hospitals studied.
Conclusions and Relevance: Federal government requirements for real-time disclosure of resource data and artificial intelligence modeling for emergency public health medical care can reduce the morbidity and mortality that occurred when healthcare entities faced sudden, substantial demands for critically needed resources. These measures can also enable internal hospital quality and efficiency innovations to control costs, improve access, and reduce inequity. As in prior requirements for disclosure, existing federally mandated incentives or penalties and mechanisms for assuring data collection and implementation of incentives or penalties can apply to these requirements. The data, their transmission, the incentives, and the artificial intelligence models should be routinely assessed and adjusted to ensure their effectiveness, equity, and compliance with up-to-date standards.
Observations: Systems exist for real time data transmission, artificial intelligence-driven predictive modeling, and real-time resource allocation. They can anticipate demand and rapidly direct patient flow and redistribute critical care resources to prevent overwhelming individual sites of care. They harmonize disparate data in a coherent, actionable, local resource management framework with criteria such as local capacity and patient acuity. A counterfactual simulation framework, leveraging artificial intelligence-driven optimization to estimate the impact of inter-hospital transfers under a transparent data environment, conservatively estimated a mortality decrease of 3-5% that could now avoid a detrimental load imbalance for the more than 400,000 patient arrivals at the hospitals studied.
Conclusions and Relevance: Federal government requirements for real-time disclosure of resource data and artificial intelligence modeling for emergency public health medical care can reduce the morbidity and mortality that occurred when healthcare entities faced sudden, substantial demands for critically needed resources. These measures can also enable internal hospital quality and efficiency innovations to control costs, improve access, and reduce inequity. As in prior requirements for disclosure, existing federally mandated incentives or penalties and mechanisms for assuring data collection and implementation of incentives or penalties can apply to these requirements. The data, their transmission, the incentives, and the artificial intelligence models should be routinely assessed and adjusted to ensure their effectiveness, equity, and compliance with up-to-date standards.
Deepa Purushothaman: Rewriting the Rules of Ambition, Power, and Success
By: Linda A. Hill and Lydia Begag
- March 2026 (Revised June 2026) |
- Case |
- Faculty Research
Deepa Purushothaman, a former Deloitte partner, faces a pivotal moment. She seeks to redefine her leadership and impact amid a declining corporate commitment to the career advancement of women and women of color. After several years of charting an independent path, including launching leadership development programs, writing a book, and advising organizations, she submits a multi-year proposal to the WIN Narrative Challenge, a $20 million initiative aimed at transforming narratives about women and work. At the same time, she is being recruited for corporate opportunities. Purushothaman is deciding whether to double down on her own narrative-change work or step back into an executive role.