Audience

Companies of all sizes and enterprises in need of a solution to improve their operations

About Servion Customer Engagement Hub

Improving customer experience is a top priority for customer-centric enterprises. But, breaking down the silos of customer engagement is proving to be almost impossible for most. The meteoric rise of social media is only further widening the gap between digital and traditional engagement channels. Time is running out for enterprises to bridge this channel divide. Backed by over two decades of customer experience management expertise, Servion is at a unique position to help enterprises build their own, future-ready, customer engagement hubs. Unlike standard industry routine of offering prebuilt platforms, Servion takes a consulting-led approach to enable enterprises to plan their own customer engagement hub. Servion leverages its IP-based CX platforms along with its technology alliances/product vendors to systems integrate a fit-for-purpose customer engagement hub that straddles across people, the process, and technology.

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Integrations

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Company Information

Servion Global Solutions
India
www.servion.com

Videos and Screen Captures

Servion Customer Engagement Hub Screenshot 1
Servion Customer Engagement Hub Screenshot 1
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Product Details

Platforms Supported
Cloud

Servion Customer Engagement Hub Frequently Asked Questions

Q: What kinds of users and organization types does Servion Customer Engagement Hub work with?
Q: What languages does Servion Customer Engagement Hub support in their product?
Q: What other applications or services does Servion Customer Engagement Hub integrate with?

Servion Customer Engagement Hub Product Features

Customer Experience

Analytics
Sentiment Analysis
Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting