Audience

Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels

About Dialpad Support

Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.

Pricing

Starting Price:
$15/user/month
Pricing Details:
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Visit Website

Integrations

API:
Yes, Dialpad Support offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Dialpad
Founded: 2011
United States
www.dialpad.com/ai-contact-center/

Videos and Screen Captures

Dialpad Support Screenshot 1
Dialpad Support Screenshot 1 Dialpad Support Screenshot 2 Dialpad Support Screenshot 3 Dialpad Support Screenshot 4 Dialpad Support Screenshot 5

Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Dialpad Support Frequently Asked Questions

Q: What is Dialpad?
Q: How long does it take to deploy?
Q: Aren't you like every other VoIP provider, how are you different?
Q: What kind of reporting does Dialpad offer?
Q: How does the Salesforce integration work?
Q: How does the Zendesk integration work?
Q: How does Dialpad integrate with Slack?
Q: What kinds of users and organization types does Dialpad Support work with?
Q: What languages does Dialpad Support support in their product?
Q: What kind of support options does Dialpad Support offer?
Q: What other applications or services does Dialpad Support integrate with?
Q: Does Dialpad Support have an API?
Q: Does Dialpad Support have a mobile app?
Q: What type of training does Dialpad Support provide?
Q: Does Dialpad Support offer a free trial?
Q: How much does Dialpad Support cost?

Dialpad Support Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Power Dialer
Predictive Dialer
Lead Management
Preview Dialer
Progressive Dialer
Surveys

Call Center

Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Database
Progressive Dialer

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Campaign Management
IVR / Voice Recognition
Caller Identification
Conversion Tracking
Keyword Tracking

Chatbot

Call to Action
Machine Learning
Natural Language Processing
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Context and Coherence
Human Takeover
Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates

Conversation Intelligence

Call Analytics
Call Recording
Call Transcription
Sales Coaching
AI Insights
Account Health Alerts
Call Recording Cloud Storage
Call Snippets
Call/Meeting Sharing
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

Customer Service

Live Chat
Performance Metrics
Queue Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO)

Interaction Analytics
Quality Management
Real-time Guidance
Reporting
Liability Recording
Performance Management
Speech Analytics
Surveying
Workforce Management
eLearning

Dialpad Support Additional Categories

Alternatives to Dialpad Support
Page Already Claimed. Claim Again?