Audience
Customer support teams in search of a tool to automate and scale tier-1 customer support, reduce ticket volume, and improve response efficiency using an AI agent trained on their own data
About Helply
Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.
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Pricing
Starting Price:
$32 per month
Free Version:
Free Version available.
Company Information
Helply
United States
helply.com
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