Audience
Enterprises interested in an AI-native customer service platform to improve their contact center operations
About ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity.
At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents.
• Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow
• Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale
• Enterprise-Grade Guardrails & Data Protection
• Safely test AI behavior in simulated environments to help you launch confidently
Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries.
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Company Information
ASAPP
Founded: 2014
United States
www.asapp.com
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