We recognise that for many people there are barriers that can sometimes make it difficult to enjoy live music and culture. We have solutions in place to ensure that as many people as possible can attend.
Village Underground is an unseated venue for most of our events, but we have solutions to help ensure that as many people as possible are able to attend our shows. If in any doubt, please see our FAQs below.
Accessible Viewing Platform
For all music events there is a raised platform at the back of the venue for wheelchair users and those who need to be seated. We also allow free entry for a companion if you require this, please get in touch with us at [email protected]
- Seated/Wheelchair + Carer Tickets are only available to purchase on Dice. We cannot guarantee wheelchair access or seating if a Viewing Area ticket has not been purchased.
- If a pre-sale has taken place on another platform, you will need to wait until Seated/Wheelchair + Carer Tickets are available on Dice to reserve your space.
- Customers who require a companion or have access needs that do not require a seat, please purchase a General Admission (GA) ticket and contact us at [email protected]
For any other access requirements, please see our FAQ below or contact us directly via email where we can assist with any adjustments or further information.
Maps
Access at Village Underground: FAQs
Where can I purchase an access ticket?
Access tickets can only be purchased through our DICE event listing. If you are having any issues purchasing please contact us via email at [email protected] and we’ll be able to assist you.
What if I only need free entry for my companion?
If you only require a free entry for your companion then please contact us via email at [email protected] and we’ll be able to assist you.
I have an access requirement not listed here, what should I do?
If you have any queries or would like more information about access please contact is directly for assistance via email at [email protected]
What to expect on arrival at the venue?
If you’ve purchased a Seated/Wheelchair + Carer ticket on Dice, please head to the front when you arrive and ask the door staff know for the Duty Manager, who’ll be ready to assist with your needs and help you into the venue.
We have 2 entrances/exits – one is located on Holywell Lane and has a couple of steps, the other is located on Great Eastern Street and is fully accessible. There is permanent ramp access to the accessible viewing area where we have a raised platform and offer seating or wheelchair space. We do not have an accessible bar however we can provide a bartender if a customer is without a carer.
Do you have an accessible toilet?
We have one dedicated accessible toilet. This is located at the front of the building next to the cloakroom area. It is accessible via the ramp from the main floor.
Do you have disabled parking?
Blue bay parking can be found reasonably close to the venue, there is an online map showing disabled parking options.
Can I bring my assistance animal to the show?
Assistance animals may be allowed into the venue depending on the type of event. Please contact us via email prior to confirm.
Can I bring food, drink and medication into the venue, if I have a medical condition?
Yes, you are more than welcome to bring any necessary food and drinks for medical reasons. If you are arriving with any medical items, to prevent any security related concerns on the door, please bring your prescription along with ID. If you’re bringing sharps or liquids, we may ask you for supporting documents such as a prescription or doctor’s note.
Do you use strobe lighting? I suffer with photosensitive epilepsy
We do use strobe and flashing lighting in the venue on some shows so if you need any further information about this please contact us on [email protected].
Are there any other areas away from the crowd in the venue?
If you also would like early access to the venue to familiarise yourself with the space ahead of the crowds, please contact us via email at [email protected] so we can arrange for you. Please note, other than our viewing platform, we cannot guarantee space away from the crowds due to limited space. You are always welcome to take a break outside to get some air. Please ask the staff for the duty manager if you need, and they will be able to assist you out of the venue.
Would three of us be able to sit/stand with my partner in the accessible seating area next to the stage?
Unfortunately as space is limited in the accessible seating area, we can only accommodate one person plus their carer or buddy. Anyone else in the group will need to stand elsewhere in the venue.
Do we require paperwork to prove accessibility needs?
You may be asked for paperwork to prove eligibility for your access tickets.
The following is a list of paperwork we will recognise, but this is not exhaustive, and we’ll consider each application on a case by case basis and will not exclude anyone with a reasonable request for a ticket if we can accommodate them:
• A statement of higher or middle rate disability living allowance (DLA)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance
• Personal Independence Payment (PIP)
• Attendance Allowance
• Qualifying annual uprating letter
• The Access Card (Details available from www.accesscard.org.uk)
• Registration document which certifies that you are Registered Blind or Partially Sighted
• Veterans Agency letter confirming War Disablement Pension
• A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
• If resident outside of UK please use equivalent documentation