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For the first time, Xurrent earns recognition in the Gartner® Magic Quadrant™ for IT Service Management Platforms. CEO Brian Wenngatz explains why this milestone matters — and why the company sees it as a starting line, not a finish line.

Everyone knows the boy who cried wolf. He sounded the alarm for fun, the village came running, and after a few false alarms they stopped coming. Then the wolf showed up for real, and the story ends the way you remember.Every on-call engineer is living the grown-up version. The alerts cry wolf all day, so you learn to tune them out. Then one night a page you'd have ignored is the outage, and by the time you look, it's already bad.

Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.

During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

Most AI initiatives fail not because of the model or the budget — but because the integration layer underneath them wasn't built for AI. Xurrent iPaaS changes that: native, in-house, and included in every Xurrent subscription starting July 1, 2026.

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

Drowning in support tickets? Compare the top help desk solutions—from free IT tools to enterprise platforms like Xurrent and Zendesk—to find your perfect fit.

Most enterprise AI is a chatbot stuck to the side of your tools. We built something different. Two MCP servers, one for incident response and one for service operations, that let you ask your operational data anything, and in the case of ITSM, act on it, using whatever AI client your team already uses.

If you’ve made it here, you’re probably thinking of what other options you have to migrate to and ensure your servers/systems stability throughout the migration process. We’ve done the research for you and this blog is all about helping you find a robust solution.