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Salesforce
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Salesforce
@salesforce
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Tweet @AskSalesforce for help
- Merchants drive 25% more searches when AI is under the hood Agentic Commerce Search understands the context Shoppers find more of what they need And merchants drive more conversions and revenue John Andrews has more
00:00 - Replying to @salesforceWant to build and test your Agentforce agents before they go live? Salesforce Sandboxes let you create isolated environments to simulate, test, and refine without touching production data.
- We're expanding our partnership with @databricks to help organizations create a shared foundation for human and agent work. As work increasingly happens through agents, automation, and conversational interfaces, having a complete, unified view of your business has never been
- You wouldn’t abandon an intern on day one, so stop leaving agents unmanaged! @Asymbl_Inc coached and managed their Agentforce recruiter, resulting in 117 humans hired in 100 days. Brandon Metcalf shares how.
00:00 - New on YouTube: This Month At Salesforce. Check it out! bit.ly/44arNnP
00:00 - Startup speed or enterprise scale? You get the best of both worlds with 🆕 Storefront Next for B2C Commerce. Launch an AI-first storefront faster with low-code simplicity and the architecture to scale. GA Summer ’26.
00:00 - We signed a definitive agreement to acquire @fin_ai, a customer agent platform providing autonomous, end-to-end AI service agents trusted by more than 30,000 companies globally. The acquisition will complement Agentforce, providing powerful service agent capabilities across
- 🆕 in Agentforce Contact Center: Workforce Engagement Management 1. Visibility over your reps and AI agents 2. Fill coverage gaps 3. Coach smarter 4. Keep service quality high as AI scales GA Summer '26.
00:00 - FIFA World Cup 26 x Salesforce. Powered by Agentforce 360. Connected in Slack. Let the games begin.
Learn more about the partnership: - We're opening up the agent layer: Your agents Your model Your agent harness It's all you! John Kucera explains the extensibility unlock.
00:00 - UIs slow AI down. Headless 360 skips the screen, giving Agentforce direct API, MCP, or CLI access to your systems. Leah McGowen-Hare explains. 👇
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