Customer Service
Bruin Rewards
The UCLA Store loyalty program — earn points every time you shop and turn them into savings.
How It Works
- 1
Join
Sign up for free at UCLAstore.com and get 100 bonus points added to your account as a thank-you for joining.
- 2
Earn
Earn 1 point for every $1 you spend at the UCLA Store. Points add up automatically with every qualifying purchase.
- 3
Redeem
Every 100 points is worth $5 off your next UCLAstore.com purchase — redeem right away or stack points for bigger savings.
Member Perks
Welcome Bonus
Start with 100 points the moment you create your account.
Birthday Points
Celebrate with bonus points added to your account on your birthday.
Exclusive Offers
Unlock member-only deals and special promotions throughout the year.
First Access
Be among the first to hear about new collection drops and limited releases.
How to Join
New customers can register in minutes: visit UCLAstore.com, choose “New Customer,” and enter your full name and phone number to create an account. Already have a UCLA Store account? You’re ready to start earning points on your next purchase.
UCLA Campus Pick Up & Delivery Information
Pickup locations, processing times, shipping methods and contact information for the UCLA Store and campus locations.
Processing Times
Processing procedures may vary across departments. Please allow additional processing time during peak seasons, promotional campaigns, and special events.
Apparel & Accessories
Processing times vary by season. For online orders, allow 2–4 business days* for processing.
Priority and Rush orders are shipped as quickly as possible but may still require 2–4 business days* during peak seasons.
Computers
Call (310) 825-6952 for processing and shipping questions. International shipping is not available for computer products.
Graduation Etc. & Campus Photo Studio
Photo prints: 7–10 days. Digital images: ~1 week. Personalized graduation sashes can take 8-10 weeks. Commencement items and portraits are non-returnable. Diploma frames ship to contiguous U.S. only.
Textbooks
Course materials typically arrive weeks before term — allow 1–3 business days* for online processing for in-stock items. See Textbook Customer Service for pick up details and availability.
*Business days = 9:00am–5:00pm PT, Monday–Friday (excl. holidays).
Processing typically requires 2–4 business days before shipment.
Shipping Carrier Options
The UCLA Store is not liable for carrier delays due to weather, address errors, or other issues. Transit times below are transit only and do not include processing time.
Standard Ground
Transit time: 2–7 business days* Cost: $10.95 Restrictions: Continental US only (excludes AK/HI/US Territories).
Priority Shipping
Transit time: 2–3 business days* Cost: $23.95 Restrictions: Not available to P.O./APO boxes.
Rush Shipping
Transit time: 1 business day* Cost: $33.95 Restrictions: Not available to P.O./APO boxes.
International Shipping
Transit time: Transit times vary by destination Cost: $55.95 Restrictions: Recipient responsible for duties/fees. Refused/canceled orders once shipped are abandoned and not eligible for refund
UCLA Campus Pick Up Information
UCLA Store Pick Up
To select UCLA Store Pick Up at checkout, use the shipping address below:
Your Name
308 Westwood Plaza
UCLA Store (optional)
Los Angeles, CA 90095
You’ll receive an email when your order is ready for pickup. Bring photo ID — orders released only to individuals named on the order. Pickup is for prepaid online orders only. Unclaimed apparel & accessory orders return to stock after 7 days and are refunded.
- ID required at pickup
- Order released only to named recipients
- Pickup for prepaid online orders only
- Graduation essentials refunded 7 days after final ceremony
- Personalized items & portraits are non-refundable
- Unclaimed textbooks donated after 30 days (non-refundable)
| PICK UP LOCATION (see Store Hours) | ITEMS AVAILABLE FOR PICKUP | PHONE | |
|---|---|---|---|
| UCLA Store, Ackerman Union | Textbooks; Computers & Tech (by appt); Apparel & Accessories; School Supplies | 310-825-7711 | uclastore@asucla.ucla.edu |
| Health Sciences Store | Dental/Nursing Kits; Dentistry, Medicine & Public Health textbooks & supplies | 310-825-7721 | hssstore@asucla.ucla.edu |
| Lu Valle Commons Store | Anderson, Law, Public Affairs & A&A textbooks, apparel & supplies; UCLA Extension | 310-825-7238 | luvalle@asucla.ucla.edu |
Store Locations
UCLA Store, Ackerman Union
308 Westwood Plaza
Los Angeles, CA 90095View larger map & get directions for Ackerman Union (opens in a new tab)
UCLA Store, LuValle
398 Portola Plaza
Los Angeles, CA 90095View larger map & get directions for LuValle (opens in a new tab)
UCLA Store, Health Sciences
10833 Le Conte Ave #76131
Los Angeles, CA 90095View larger map & get directions for Health Sciences (opens in a new tab)
Textbooks Customer Service
AVAILABILITY SCHEDULE
Every term we collect textbook requests from the faculty. As soon as we have most of the information, we post the book list here on our website (long before we have the actual books). If you place a textbook order early, we hold it for processing until the books are in stock. Peak availability is a few weeks before the start of term.
| FOR UPCOMING TERMS* | |
|---|---|
| Book list online | 6 Weeks prior to the start of term |
| *Health Sciences and Lu Valle Commons may have a slightly different schedule. Your confirmation e-mail will include your specific dates and locations. | |
Availability: For information or availability regarding specific titles please contact us at (310)206-0791 or textonline@asucla.ucla.edu and we will be happy to assist you.
Substitutions: Please keep in mind that although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.
PAYMENT AND RETURN POLICIES
Pricing: All prices are subject to change without notice. We make every effort to post the most current price on our website. However, we are not responsible for inadvertent input errors or delays in reporting price changes. Sales tax will be added to listed prices for all orders shipped within the United States based on your ship to address. The buyer is responsible for paying any customs duties or taxes on International orders where applicable.
Payment: For on-line purchases we accept American Express, Visa, Mastercard and Discover. In-store purchases may be made with the same credit cards, cash, check, BruinCard or BruinBill. Check subject to check acceptance policies. For more information about BruinBill, click here.
Returns: Because we need to get textbooks back on the shelves as soon as possible, returns must be made in person. UCLA Extension customers may return orders by mail, all other restrictions and deadlines apply. Return deadlines are show in the table below. Courses lasting 2 weeks or less are non-returnable. Sales receipt or packing list required for all returns. For on-line purchases, use packing list. All items must be in their original unopened packaging in unmarked condition. Course Reader titles (all custom course materials), eBooks, Casestudies, CDs, DVDs, & Software are not returnable.
Ship returns to:
UCLA Store
ATTN: Textbook Return
308 Westwood Plaza
Los Angeles, CA 90095-8355
| Purchase Made | Returns Accepted |
|---|---|
| Week 2 (or prior) | Until Friday of Week 2 |
| Weeks 3 - Finals | Within 3 days with 20% restocking fee |
| Purchase Made | Returns Accepted |
|---|---|
| Week 1 (or prior) | Until Friday of Week 1 |
| Week 2 - Finals | Within 3 days with 20% restocking fee |
| Purchase Made | Returns Accepted |
|---|---|
| Preterm - Week 2 | Up to 2 weeks from the first scheduled class |
| Weeks 3 - Finals | Up to 3 days of purchase (with 20% restocking fee) |
MILITARY SERVICE REFUNDS
The Associated Students of UCLA understands the commitments of the members of our student body to their military service. As such we will consider, on a case-by-case basis, any issues regarding an active member of the armed forces called to service during their time at UCLA. These issues might include, among others the need to return textbooks upon withdrawal from the University for service in the armed forces. Please come to the Textbook Services Counter, in Ackerman Union on A-level, and ask to speak to a manager so that we may both address your specific needs and inform you of the necessary paperwork we would require to accommodate your request(s). Any issues which may arise as a result of the call to service must be addressed prior to leaving the University for deployment.
LOCATIONS
Pick up location depends on the academic department, see our list of academic departments supported in each UCLA Store location.
For undergraduates and many graduate students, textbooks for most courses are stocked in the Textbook area of the UCLA Store, A-level Ackerman Union, 310-206-0791, textonline@asucla.ucla.edu
Graduates and undergraduates in art, design, architecture & urban design, film & TV, theater, law, information studies, graduate management, policy studies, social welfare, urban planning and UCLA Extension (except ALC sold at Ackerman Union) will find textbooks in the UCLA Store - Lu Valle Commons, 310-825-7238, luvalle@asucla.ucla.edu
Students in dentistry, medicine, nursing, public health and related areas will find textbooks in the UCLA Store - Health Sciences, 13-126 Center for Health Sciences, 310-825-7721, hsstore@asucla.ucla.edu
FAQs
How long should it take before I get my books?
Once order fulfillment begins, we process most orders in one to three business days. Ground shipping adds one to five business days. We recommend you order at least 8 business days before classes begin. Please know, we process all orders in the order they are received. The selection of 2nd Day only applies to the speed of shipping after we have processed your order.
Why did I receive a new copy when I ordered a used copy (or vice versa)?
Although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested. When this occurs, we will automatically substitute what we have in stock and you will be charged accordingly.
Can you ship to Post Offices (P.O.) boxes?
Sorry, we can only ship to P.O. boxes for Military orders. Military students must enter APO or FPO in the city field and select APO AE or APA AA for the state field.
How do I cancel my order?
Please email textonline@asucla.ucla.edu and type "Cancellation" and your Order Confirmation number in the subject line of the email. Upon receipt, we will attempt to intercept your order before it is filled, once orders are fulfilled standard return policies apply. Sorry, we cannot refund shipping or pick-up charges once an order is filled.
What about "backordered" items?
If there is any item on your order that has not yet arrived, we will notify you that the item is on "backorder". As soon as that item comes into stock we will fulfill the remainder of your order. You will only be charged for items as they are fulfilled.
BUYBACK
Buyback prices are determined by campus demand for the book next term or national demand via used book wholesalers. When the UCLA Store needs a title for the following term, we attempt to pay a premium for it over wholesale buyback prices and online buyback prices. It is our preference to buy those books back from UCLA Students.
ACCESS CARDS INCLUDED WITH BOOKS
Online access cards are valid for only one use. As such, online access cards sold with books or packages are only available with new copies of the title.
If you want the online access card included with your order, please be sure to order a new copy of the book or package.
SHIPPING
We offer three shipping methods: Standard, 2nd Day and Overnight shipping (prices are indicated below). All shipments are via UPS. Select “Ground Service” for delivery to APO/FPO (military) addresses. Please note that most international orders will have additional customs fees added upon delivery and these fees are the responsibility of the buyer. Oversized orders or shipments to remote international destinations may incur an additional fee. You will be asked to accept any additional charges before your order is shipped. Textbooks cannot be shipped to P.O. boxes. (APO/FPO boxes are OK)
Please know, we process all orders in the order they are received. The selection of 2nd Day and Overnight (when available) only applies to the speed of shipping after we have processed your order. Textbook orders are not scheduled for pick up or delivery on weekends.
Please note: Due to the university holiday, orders will neither be processed nor shipped on the following dates: December 24, 25, 31, or January 1.
| SHIPPING OPTION | PER ORDER |
|---|---|
| Standard | $8.95 |
| 2nd Day | $18.95 |
| Overnight | $28.95 |
| International | $38.95 All orders are subject to review, remote locations and oversize order may incur additional charges. If imposed, customer will be notified via email for approval to ship order with the increased shipping fee. |
PICK UP
Textbooks can be picked up for FREE if you choose UCLA Store Pickup as your shipping option, regardless of the number of books purchase. If you place a Pick-Up order which contains items from different departments, they may be packed separately. Textbook orders not picked-up within 30 days of their processed date will be disposed of through donation.
| SHIPPING OPTION | PER ORDER |
|---|---|
| UCLA Store Pick Up | FREE |
Provided that your books are in stock, you can expect to receive an email, within 2 business days, indicating that your order has "shipped" via UCLA STORE PICK UP. "Shipped" means your order is ready for pick up.
| STORE | LOCATION | DATES & TIMES |
|---|---|---|
| Ackerman Union | Ackerman Store Pick-Up Counter (A-level) | Within 2 business days after order Regular Store Hours |
| Health Sciences | Customer Service Counter (Seasonal) | Within 2 business days after order Regular Store Hours |
| Lu Valle Commons | Customer Service Counter (Seasonal) | Within 2 business days after order Regular Store Hours |
DIGITAL
Look for the shelf tag in the store or check the digital options online to see if your textbook has an e-Book option. If you are experiencing trouble accessing the digital content, contact the appropriate Publisher Customer Service (see links below). If you can’t find who the publisher is, or if you are unable to get a resolution from the publisher, please contact us at textonline@asucla.ucla.edu.
Returns and Exchanges
Follow these quick steps to request an RMA and return your order. If you prefer, contact our support team and we'll walk you through the process.
How to Return Your Order
- 1
Request an RMA
Email our Returns team to request a Return Merchandise Authorization (RMA) and a pre-paid return shipping label (if applicable). Include your order number and the items you want to return.
- 2
Pack your order
Place the items securely in the original packaging if possible and include the RMA document inside the package so our team can match your return to your order.
- 3
Attach the shipping label
Affix the provided return shipping label to the outside of the package. Drop the package off at the carrier specified on your label (for example, FedEx).
- 4
We process your return
Once we receive and inspect your return, we will issue a refund to your original payment method, send a gift card, or ship an exchange item per your request.
Need help?
Email bearwear@asucla.ucla.edu and include your order number. For phone support, call 310-206-0802 during business hours.
Tip: Start your return as soon as possible — limited stock and processing windows may apply.
Frequently Asked Questions
Apparel & Accessories Return Policy
Web purchases may be returned within 30 days of the date your order was shipped. Items marked as "Clearance" at time of sale are final sale and ineligible to be returned. Returned items must be in original condition/packaging, with tags attached. Expired promotional discounts active at the time of original purchase can only be transferred to new orders for exchanges of identical items in a new size. Returns that do not comply with these policies will be returned to the sender. Please see our Terms of Use section for additional information.
Returning Apparel & Accessories items ordered at UCLAStore.com
You must request a Return Authorization before returning your item.
Please contact the Bearwear Customer Service Team at bearwear@asucla.ucla.edu to receive a Return Authorization and Return Shipping Label. Please include your order number and items you wish to return. Returns sent to the UCLA Store without Return Authorization will be returned to the sender without processing.
Please allow 2–6 weeks processing time after your order has been received.
Returning Apparel & Accessories UCLAStore.com orders in person, at the UCLA Store on campus
An item purchased online can only be returned at the UCLA Store on campus in Ackerman Union, under the conditions of our return policy as described above. Please include your original packing slip listing the item you wish to return. For hours or additional information please contact the UCLA Store, Bearwear Dept. at 310.206.0810.
Returning Apparel & Accessories items purchased at the UCLA Store on campus via mail
Items purchased at our store on campus can be returned via mail for store credit only, by filling out our In Store Return Form, and including it along with the original store receipt. If return complies with our policy, credit in the form of a gift card will be emailed to the address submitted on the return form. The UCLA Store is not responsible for merchandise lost in transit to our store. For questions or more details, please contact the UCLA Store Bearwear Department directly at bwfloor@asucla.ucla.edu.
Tech Department Purchases
Unopened computer hardware, software, and peripherals are eligible for a refund within 14 days of purchase at the current selling price. Opened software and licensed products are not returnable. Opened product returns must be pre-approved and are subject to a restocking fee up to 20%.
Textbook Purchases
Returns and exchange textbooks can only be made in person at a UCLA Store location. See Textbook Payment and Return Policies for details.
BookZone Purchases
BookZone online orders cannot be returned in store. For information on returns, visit BookZone Customer Service.
Graduation Etc. / Campus Photo Studio Purchases
Please make sure you select carefully. There are no refunds or exchanges on Graduation Packs or portraits. Individually purchased diploma frames follow the same policies as Apparel & Accessories.
Returning an online purchase at our store
Only items purchased online that comply with the conditions described above can be returned at the UCLA Store on campus in Ackerman Union. Please present your original packing slip or sales order number when requesting a refund. Confirm with Store Hours for in-store return availability.
Bookzone Customer Service
Availability
Please give us a call for current pricing & availability of titles in BookZone, 310-206-4041. While we strive to list as many varieties of our products online, there may be titles that are in-store and not listed online.
Rare & Out-of-Print Services
Please e-mail us at bos@asucla.ucla.edu Once we locate a copy, we will notify you to describe the book’s condition and quote you a price. After receiving your approval and pre-payment information, we will work on acquiring the item for you.
Payment and Return Policies
Prices: All prices are subject to change without notice. For orders shipped within California, the applicable sales tax will be added to listed prices. For store purchases shipped outside California, the buyer is responsible for any applicable taxes and/or any customs duties on International orders where applicable.
Payment: We accept American Express, Visa, MasterCard and Discover, UCLA Store Gift Card, cash or check, subject to check acceptance policies.
Returns: Most purchases can be returned within 14 days of the date of purchase, providing the items are unused and in new, salable condition and accompanied by the original register receipt.
The following BookZone items are non-returnable:
- Test preparation materials
- Bargain Books
- Special Orders
- Periodicals
- Molecular model sets
- Any BookZone item with unsealed digital media (CDs, DVDs etc.)