Audience

Companies searching for a solution to manage and improve their operations and services

About RSTickets!Pro

We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

RSJoomla!
United States
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html

Videos and Screen Captures

Play Video RSTickets!Pro Screenshot 1 RSTickets!Pro Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows

RSTickets!Pro Frequently Asked Questions

Q: What kinds of users and organization types does RSTickets!Pro work with?
Q: What languages does RSTickets!Pro support in their product?

RSTickets!Pro Product Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal