Audience
CRM for hotels wanting to control guest relationship before, during, and after their stay
About Experience Hotel
More and more emails are read on a smartphone, whereas the final reservation is often made on a computer. The outcome is that you can't usually track all the turnover generated by your email campaigns. Thanks to our tracking system, all the reservations triggered by your emailing campaigns are correctly identified, whether they are instantaneous or after a few days, whether they were made on one or more different devices (computer, tablet, etc.). Currently 30% to 40% of travellers do not report their problems to your reception team. Result: they don't say anything but they leave your hotel dissatisfied, and then you end up with a negative comment online. A database of unique guest details that centralises all the data pertaining to each of your guests. Use of unique contact details (email address, phone number, passport number) to merge duplicate guest files.
Other Popular Alternatives & Related Software
NAVIS Direct Booking Platform
NAVIS is a technology solutions company dedicated to leading the most courageous and creative hospitality teams to new heights of performance and profitability through innovative solutions, improved data, committed partnerships, and an unquenchable desire to drive your properties to success. As the #1 reservation sales and marketing platform our innovative direct booking technologies and personalized, strategic stewardship help drive, capture, nurture and convert more of your reservation demand into highly profitable direct bookings. Capitalize on your existing leisure demand by capturing booked & unbooked guests across web, voice, OTA, and email channels. Book guests with sales & marketing strategies that generate industry-leading conversion rate & ADR. Engage guests & build loyalty across channels throughout their booking & travel experience. Understand what campaigns are working and reach out at the right time with a complete view of leads and guests.
Learn more
SHR Maverick CRM
While other CRM systems only see limited information from third-party providers’ systems, Maverick helps you know, recognize, and reward your best guests—no matter how they booked. Hoteliers using Maverick know their OTA customers the same way they know their direct customers. The robust, powerful guest management software gathers all guests’ profile data from the Windsurfer® CRS and aggregates it. It matches and cleanses profiles and creates microsegments that optimize recommendations for guest communication. Maverick also provides a built-in, easy-to-use, integrated marketing program for email and text message marketing and campaign management. Profile Management includes cleansing data and consolidating guest profile data from all connected systems, which provides a comprehensive view of guests and their habits and behavior. Users can define standard fields, profile match, and merge criteria.
Learn more
TRACK CRM
TRACK’s Hotel CRM is an enterprise solution that connects all of your guest data points in one central location and drives increased direct bookings and retention by engaging the guests with timely messaging throughout the guest life cycle. Over the years hoteliers have had to piece together many disconnected systems to be able to communicate and market to their guests effectively. TRACK’s Hotel CRM empowers hoteliers and marketing professionals to consolidate multiple software systems into one with Omni-Channel tools for marketing and guest communications, seamlessly connecting all of your data in one place, with one subscription cost and one API. Customize and personalize pre-stay messaging for an improved guest experience. Create and send automated confirmation emails and text messages after a reservation is made.
Learn more
Close
Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed.
Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices. Plans start at just $49/month.
Close comes jam-packed with sales features to power your team, including an automatic inbox syncing, email/SMS messaging automation, Power Dialer, Predictive Dialer, call tracking and recording, VoIP, custom reporting and analytics, and so much more. Our templates are excellent for a number of fields, including real estate, B2B/SaaS, small business, finance, and beyond.
Support is offered via email, phone, online FAQ documentation, and a self-service knowledge base.
Learn more
Pricing
Starting Price:
€2.5 per room per month
Integrations
No integrations listed.
Company Information
Experience Hotel
Founded: 2013
United States
www.experience-hotel.com
Videos and Screen Captures
Other Useful Business Software
The full-stack observability platform that protects your dataLayer, tags and conversion data
Code-Cube.io detects issues instantly, alerts you in real time and helps you resolve them fast.
No manual QA. No unreliable data. Just data you can trust and act on.
Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
