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Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes.
Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].
Features
- Configurable CMDB: A centralized platform for managing and visualizing IT assets, infrastructure, and their relationships.
- Comprehensive Service Management: Tools to efficiently manage requests, incidents, problems, changes, and service desks.
- Service and Contract Management: Stay compliant with ITIL standards while managing IT services, contracts, and SLAs.
- Change and Risk Management: Track changes and mitigate risks to maintain service continuity.
- SLA Monitoring and Impact Analysis: Automate SLA monitoring and use impact analysis tools to anticipate disruptions.
- Mass Import and Data Synchronization: Easily handle bulk data imports and ensure data consistency across the platform.
- Customizable Dashboards: Create personalized dashboards to track key performance indicators (KPIs) and system health.
- Integration-Ready: Connect iTop with third-party tools and APIs to enhance your IT ecosystem.
- Reporting tools
Project Samples
