General

What is Avast Cleanup for Android?

Avast Cleanup for Android is a mobile app designed to help you improve the performance of your device and preserve storage space by removing unnecessary media, files, and apps. Remove these items by transferring them to cloud storage and/or deleting them from your device. You can also optimize your photos or videos, so they consume less space.

How can I free up space on my device?

We recommend the methods below:

• Tap the Quick Clean button on the dashboard to scan for and then delete dispensable items, including thumbnails, APKs, residual files, browser data, and hidden and visible cache.
• Tap the Media tile on the dashboard to review the photos, videos, and other media stored on your device. Avast Cleanup identifies media that you may want to remove, and allows you to either delete the suggested items, or send them to cloud storage.
• Tap the Sleep Mode tile on the dashboard to release device memory by stopping your apps from running in the background when they are not in use.
• Try optimizing your photos or videos so that they take up much less space on your device without noticeable differences in quality.

How do I use Avast Cleanup?

For detailed instructions on how to start using Avast Cleanup, refer to the following article:

• Avast Cleanup - Getting Started

Download and Installation

How do I download and install Avast Cleanup on Android?

For detailed installation and activation instructions, refer to the following articles:

• Installing Avast Cleanup
• Activating Avast Cleanup Premium

Subscription and Activation

What are the benefits of an Avast Cleanup Premium subscription?

Avast Cleanup Premium is the paid version of the app. With a Premium subscription, you can take advantage of the following paid features:

• Deep Clean: Access and delete hidden cache files that occupy a lot of space on your device.
• Automatic Cleaning: Schedule regular cleanings that run in the background without interrupting usage.
• Browser Cleaner: Quickly clean unimportant browser data.
• Sleep Mode: Helps you force stop unused apps to optimize your device.
• Custom Dashboard: Add shortcuts to the Avast Cleanup dashboard so you can quickly access the information and tools that you use most often.
• Notifications frequency control: Choose how often you want to receive notifications.
• Direct support: Contact Avast Support to receive help directly from our Customer Care team.
• Block ads: Eliminate third-party ads from your Avast Cleanup experience.

Get Avast Cleanup Premium by tapping Upgrade in the top-right corner of the dashboard.

Which features are included in the other paid versions of Avast Cleanup?

In addition to Avast Cleanup Premium for Android, the Premium Plus subscription is also available. This subscription includes Avast Cleanup Premium for Android and Avast One Premium for Android (each for use on up to 5 Android devices simultaneously), and is only available via in-app purchase on Google Play.

How can I upgrade to a paid version of Avast Cleanup?

To upgrade Avast Cleanup from a free to a paid version:

1. Tap Upgrade in the top-right corner of the dashboard.
2. Select your preferred plan, then select Continue.
3. Follow the on-screen instructions to complete the transaction.

When the transaction completes, your subscription activates automatically on the device used for purchase. Your purchased subscription is valid on all devices that are connected to your Google Account and have Avast Cleanup installed.

Is my subscription for Avast Cleanup Premium also valid for other paid Avast apps?

No. An Avast Cleanup Premium subscription is valid only for this app. The Premium Plus subscription is also valid for Avast One on Android.

What happens if I upgrade to Premium Plus from my current subscription?

When you upgrade from one paid version of Avast Cleanup Premium to Premium Plus, Google Play Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive access to the upgraded subscription for a period of time that is equivalent to the value of that unused subscription at no extra cost. This means that you are not immediately charged when you activate your upgraded subscription but when that period ends (unless canceled first). The length of that access period depends on how much of your original subscription was unused. The date of your first payment is displayed during the subscription upgrade.

How can I start using my Avast Cleanup subscription on another Android device?

When you subscribe to a paid version of Avast Cleanup via Google Play Store, your subscription is automatically activated on the device used for the purchase and can only be used on one device at a time. To start using your subscription on a different Android device:

1. Uninstall Avast Cleanup Premium from the original device. Alternatively you can continue using the free version of the app.
2. On the new device, sign in to Google Play Store with the same Google Account you used to subscribe to Avast Cleanup.
3. Download and install the latest version of Avast Cleanup for Android from Google Play Store.
4. After installation, select Already purchased? ▸ Restore from Google Play.

Avast Cleanup automatically retrieves and activates your subscription from Google Play Store on that device.

How can I cancel a paid Avast Cleanup subscription?

Uninstalling Avast Cleanup from your Android device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

To cancel a paid Avast Cleanup subscription purchased via Google Play Store:

1. Open Google Play Store on your Android device.
2. Tap your profile image in the top-right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select the paid Avast Cleanup subscription that you want to cancel.
5. Tap Cancel subscription, then follow the on-screen instructions to complete the cancellation.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

For detailed instructions to cancel an Avast subscription purchased via Google Play Store, refer to the following article:

• Canceling an Avast subscription via Google Play Store or the App Store

Features

What is Quick Clean?

When you tap the Quick clean button on the dashboard, the Quick Clean review screen lists all of the item types that are available to clean. These item types are separated into two categories:

• Unneeded files: Data that Avast has identified as safe to remove, including visible and hidden cache, browser data, residual files, installed APKs, thumbnails, ad caches, and empty folders. Cleaning hidden cache and browser data requires a paid subscription.
• Files to review: Data that may or may not be valuable to you including, trash, app data, downloads, screenshots, bad photos, large old files, and temporary files. We recommend reviewing items included in this category and selecting only those items that are dispensable. All items are unticked by default and will not be removed unless you manually select them for deletion.

Untick any item types that you do not want Avast to process when you run the Quick Clean. You can also tap the down arrow next to an item type to view specific items on your device. Untick specific items to ensure they will not be processed when you run the Quick Clean.

Can I restore files that are deleted during a Quick Clean?

No. You can't restore files that are deleted during a Quick Clean. This function was carefully designed to only remove data that is truly dispensable, such as system caches that can be easily replaced, or APK files that are already installed.

What is hidden cache and how is it different from visible cache?

The apps on your device create temporary files called cache. Once this cache is no longer needed, it remains on your device and occupies space until you remove it.

Avast Cleanup scans for the following types of cache:

• Hidden cache: Takes up a large amount of space on your device and is difficult to remove. Normally you need to go to your device settings and manually remove the hidden cache for each app individually. However, the Deep Clean feature allows you to remove hidden cache for multiple apps simultaneously each time you run a Quick Clean scan. Deep Clean is available only in the paid version of the app.
• Visible cache: Takes up less space on your device and is easier to remove. In all versions of Avast Cleanup, you can remove visible cache for multiple apps simultaneously each time you run a Quick Clean scan.

How can I use the Tips tile?

When you tap the Tips tile on the dashboard, you can review tips for clearing space on your device.

The first time you use the Tips feature, you are prompted to specify which kinds of tips you want Avast Cleanup to prioritize. Tap Tips ▸ ⋮ More options (three dots) ▸ Customize tips to set your preferences via the Analysis Preferences screen.

How can I use the Media tile?

When you tap the Media tile on the dashboard, you can review an overview of the media that is stored on your device, including suggestions for clearing space. The Media Overview screen is divided into the following sections:

• Photo analysis:
  • Similar: Groups of photos with nearly identical content.
  • Bad: Photos that may be out of focus, dark, or of low quality.
  • Sensitive: Photos sent or received via social apps that may be private or sensitive.
  • Old: Photos that were time-stamped a month or more ago.
• Optimizable: Photos that can be resized and compressed to save storage space without impacting the quality.
• Folders: An overview of folders on your device. Folders are arranged in size order, and especially large folders are marked red.
• Large videos: Identifies any videos larger than 20 MB stored on your device.

The Media tool allows you to easily clear space on your device by deleting unwanted media, or alternatively sending items to cloud storage.

How can I use the Apps tile?

When you tap the Apps tile on the dashboard, Avast Cleanup displays an overview of the apps installed on your device. This data helps you release storage space by identifying apps that it may be beneficial to uninstall. The Apps Overview screen is divided into the following sections:

• Drainers: Identifies apps that may be draining your data and battery.
• Usage: Displays apps based on frequency of use. You can view Times opened, Screen time, and Unused apps.
• Growing: Identifies apps that are occupying more space on your device than previously.
• Notifying: Identifies apps that have sent you the most notifications in the last 7 days.

What is Photo Optimizer?

Photo Optimizer helps you reduce the size of photos stored on your device to free up storage space while maintaining good image quality. You can also choose to keep a backup of the original photos.

To optimize photos on your device:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Photo Optimizer.
2. Wait while Avast Cleanup analyzes your photos, then tap Select photos.
3. Select the photos you want to optimize. Optionally, tap Select all to select all available photos.
4. Choose an optimization level: Low, Medium, or High. Optionally, tap Settings (the gear icon) in the top-right corner to select the output format and choose whether to keep the original photos.
5. Tap Optimize to start optimizing the selected photos.

When the optimization is complete, tap Optimized results to view your optimized photos and the storage space saved.

What is Video Optimizer?

Video Optimizer helps you reduce the size of videos stored on your device to free up storage space while maintaining good video quality. You can also choose to keep a backup of the original videos.

To optimize videos on your device:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Video Optimizer.
2. Wait while Avast Cleanup analyzes your videos, then tap Select videos.
3. Select the videos you want to optimize. Optionally, tap Select all to select all available videos.
4. Choose an optimization level: Low, Medium, or High. Optionally, tap Settings (the gear icon) in the top-right corner to select the output format and choose whether to keep the original videos.
5. Tap Optimize to start optimizing the selected videos.

When the optimization is complete, tap Optimized results to view your optimized videos and the storage space saved.

Why is the Thumbnails category unticked by default?

Thumbnails are the small versions of pictures used for previews. Deleting thumbnails during a Quick Clean can delete significant amounts of data on some devices, while on others the effect is very limited. For this reason, the category is unticked by default. You can test the effectiveness of this option on your device and decide whether to tick it or not.

Premium Features

What is Deep Clean?

Deep Clean allows you to remove hidden cache to release storage space on your device. If you have a paid subscription, a Deep Clean is performed each time you run a Quick Clean scan via the dashboard.

What is Automatic Cleaning?

Automatic Cleaning is a paid feature available in Avast Cleanup Premium, which allows the app to run regular cleanings without you manually activating them each time.

To configure Automatic Cleaning:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Automatic Cleaning.
2. Tap the gray (OFF) slider at the top of the screen so that changes to blue (ON).
3. Specify the categories you want to clean and how regularly you want to schedule cleanings.

Automatic Cleaning is now configured and will run as specified.

What is Browser Cleaner?

Browser Cleaner allows you to easily remove saved data collected by your browsers when you search online.

To clean browser data:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Browser Cleaner.
2. All Browser data items are automatically selected to clean. Untick any items that you do not want to clean, then tap Finish cleaning.
3. If prompted, tap Proceed to delete the selected items.

What is Sleep Mode?

Sleep Mode identifies the apps that are currently occupying your device memory by running background processes, and allows you to select the apps that you want to force stop. This releases memory for other tasks and speeds up your device. When you force stop an app, it normally cannot access your device memory or send you notifications again until you manually open it.

To enable Sleep Mode:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Sleep Mode.
2. If prompted, tap the Permission missing panel to grant the required permissions in your device settings. You cannot use Sleep Mode without granting Avast Cleanup the required permissions.
3. By default, you see a list of Last used / Can be stopped apps. These are the apps that are currently running in the background of your device. You can optionally tap the Filters icon to change the types of apps that are displayed, or how the apps are sorted.
4. Tick the app(s) that you want to force stop.
5. Tap Force stop to immediately stop the selected apps from running in the background. Alternatively, tap ⋮ (the three dots) to either uninstall the app or add it to ignore list.

The selected apps are no longer running in the background. A force stopped app normally cannot access your device memory again until you manually open it.

Is it harmful to stop apps using the Sleep Mode feature?

No. Mobile apps are designed to handle sudden closures, so stopping apps via Sleep Mode is not harmful. To wake the app, simply open it manually.

How can I add a shortcut to my dashboard?

With a paid Avast Cleanup Premium subscription, you can customize the dashboard by adding shortcuts.

To add a shortcut, follow the relevant step below:

• Add your first shortcut: Tap Add shortcut at the bottom of the dashboard.
• Add additional shortcuts: Tap Customize at the bottom of the dashboard, then tap the Plus icon in the top-right corner of the Customize screen.

On the Add shortcut screen, the following options are available:

• Use a pre-made shortcut: Tap Apps, Photos, or Other files to specify which item type you want to manage via the new shortcut. You can then specify the data that will be available via the new shortcut by selecting one of our pre-made views.
• Create a custom shortcut: Tap New shortcut, and select Apps or Files to specify which item type you want to manage via the new shortcut. You can then precisely configure the exact data that will be available via the new shortcut, and how the data will be sorted.

You can modify your existing shortcuts by tapping Customize at the bottom of the dashboard. The following options are available for each shortcut:

• Edit the shortcut: Tap the Pencil icon.
• Move the shortcut: Touch and hold the icon (four lines) and drag an item up or down according to your preferences. The listed items appear in the order that they appear on your dashboard.
• Delete the shortcut: Tap the Trash icon.

To confirm your changes and return to the dashboard, tap the Tick icon in the top-right corner.

Cloud Services

What is cloud storage?

'The cloud' refers to virtual storage space where you can store media and files, such as photos, videos, and documents. Several cloud storage providers exist. With Avast Cleanup, you can connect to and transfer files and media from your device directly to Google Drive or Dropbox.

You can be connected to multiple Google Drive accounts, and one Dropbox account simultaneously.

How can I connect Avast Cleanup to my cloud storage account?

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Cloud Transfers.
2. Tap Manage cloud services.
3. Perform the relevant action:
   • Connect to a new account: Tap Connect next to the relevant cloud service provider, then follow the on-screen instructions to sign in or create a new account.
   • Disconnect from an existing account: Tap ⋮ More options (three dots) next to the account you want to disconnect from, then tap Sign out.

How can I transfer an item to cloud storage?

1. Ensure that Avast Cleanup is connected to your cloud storage account.
2. Open Avast Cleanup and go to Storage (in the bottom navigation bar).
3. Tap Photos, Audio, Video, or Others, depending what you want to transfer.
4. Tick any items that you want to transfer.
5. Select Backup. If you are connected to multiple cloud storage accounts, select the account that you want to use.

The transfer starts immediately if your device is connected to the internet.

Can I keep copies of the items I transfer to cloud storage on my device?

Yes. To ensure media and files are not deleted from your device after you transfer them to cloud storage:

1. Open Avast Cleanup and tap Tools (in the bottom navigation bar) ▸ Cloud Transfers.
2. Tap Manage cloud services.
3. Tap the blue (ON) slider next to Delete files after transfer so that it changes to gray (OFF).

This setting affects all connected cloud services.

Why does a file upload restart from the beginning after a transfer queue is paused?

Incomplete file transfers are automatically deleted by cloud storage providers when a transfer is paused. Therefore, you can only pause and resume an entire queue.

Where can I find items after I transfer them to cloud storage?

To locate an item that you transferred to cloud storage, sign in to your cloud storage service and access the relevant folder:

• In Google Drive: AvastCleanup
• In Dropbox: Avast Cleanup (in the Apps folder)

Your transferred items are organized in the same way that they were organized on your device.

Why did Avast Cleanup fail to transfer an item to my cloud storage account?

The typical reasons a file transfer can fail are:

• The internet connection is poor or unavailable.
• The cloud storage service is unavailable.
• There is insufficient space available in your cloud storage account.

If you encounter a failed transfer, retry the transfer later, or with a different cloud storage provider.

Settings

How can I customize the recommendations I see via the Tips feature?

You can specify which Tips you are most interested in seeing via the Analysis preferences screen:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Select Analysis preferences.
3. Touch and hold the icon (four lines) next to a tip category and drag the panel up or down according to your preferences.

Avast Cleanup will now show tips according to your specified preferences.

How can I customize Avast Cleanup Premium notifications?

To specify when you want to receive notifications from Avast Cleanup Premium:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Notifications.
3. Tap the slider at the top of the main Notifications screen to disable all Notifications and Reports. Alternatively, select the notification type, and tap the blue (ON) slider next to the notification you do not want to receive, so that it changes to gray (OFF).
4. Optionally, adjust the following options according to your preferences:
   • Frequency (paid feature): Choose how often you want to receive notifications.
   • New installs: Choose the day of the week you want to receive an up-to-date report of newly installed applications.

You will now see Avast Cleanup notifications according to your preferences.

How do I use Real-time Detection?

Real-time Detection can be used to detect App leftovers and Battery monitoring. App leftovers allows you to be notified if there's any unimportant data left behind after uninstalling an app. Battery monitoring can show you insights about how to save power on your phone.

To turn on App leftovers or Battery monitoring:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Real-time Detection.
3. Tap the slider beside each feature from gray (OFF) to blue (ON).

How do I verify which version of Avast Cleanup is installed on my device?

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ About this app.
2. Your current app version is displayed under Avast Cleanup.

How can I control which data I share with Avast and third parties?

To change your personal privacy settings:

1. Open Avast Cleanup and tap Account (in the bottom navigation bar) ▸ Settings.
2. Tap Personal privacy.
3. To opt out, tap the blue (ON) slider next to any of the following options so that it changes to gray (OFF):
   • Share app-usage data with Avast to help us with new product development.
   • Share app-usage data with 3rd-party analytics tools to improve this app.
   • Share app-usage data with Avast so we may offer you upgrades or other products. (In the free version of the app, this option is enabled by default and does not appear.)

Troubleshooting

How can I uninstall Avast Cleanup from my device?

To uninstall Avast Cleanup:

1. Open your device Settings and go to Apps.
2. Select Avast Cleanup.
3. Tap Uninstall from the App info screen.

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast Cleanup

How can I report an issue to Avast Support?

We offer many self-help articles on the Avast Support pages. However, some issues may require deeper investigation by Avast Support.

If you have a paid subscription to Avast Cleanup Premium, you can contact Avast Support. Our support agents will help you resolve your issues.

How can I disable third-party ads in Avast Cleanup?

To eliminate third-party ads in Avast Cleanup, upgrade to Avast Cleanup Premium. Although both the free and the paid version of the app significantly improve the performance of your device, Avast Cleanup Premium does not contain third-party ads and includes a range of additional features and benefits. You can start using Avast Cleanup Premium by tapping the Upgrade badge in the top-right corner of the dashboard.

Why wasn't everything cleaned?

The Cleaning results screen may show that an item Failed to be cleaned. For better cleaning results, follow the tips below:

• Ensure uninterrupted cleaning: Deep Clean and Sleep Mode navigate your device settings to clean cache and put apps to sleep. If this process is interrupted it may fail to complete.
• Select less items: Prioritize cleaning by selecting fewer items to clean at once. Additionally, use Filters in Sleep Mode to select the order that apps are cleaned.
• Reset Accessibility permission: Turn the Accessibility permission for Avast Cleanup off and on again via your device settings.

If the issue persists, you can send a message to Avast Support directly from the app in Avast Cleanup Premium.