Audience

Users of Microsoft Teams, CUCM, Webex Calling, and CUBE

About VoIP Detective

VoIP Detective is the easiest-to-use call reporting solution for Cisco Unified Communications Manager (CUCM/CallManager), Cisco CUBE, Webex Calling, and Microsoft Teams. It deploys as a self-hosted virtual machine — your call data never leaves your network — and you can be up and running in about 30 minutes.

A free Lite version (free forever, with no device or user limits) covers core CUCM, Webex, and Teams reporting. Pro adds large-scale retention with no time limit, scheduled email reports, emergency/911 alerts, GDPR number masking, CUBE analytics, and a UCCX wallboard — all for one flat annual price, no matter how many devices, users, or numbers you have.

Built for admins, managers, and end users alike: team reports, inbound, outbound and hunt-group reports, busy-hour and network-quality (jitter, latency, packet loss) troubleshooting, endpoint utilization for license reclamation, and more — with readable dashboards, interactive graphs, and drill-down. No training required.

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Pricing

Starting Price:
$0
Pricing Details:
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

VoIP Detective
Founded: 2019
United States
www.voipdetective.com

Videos and Screen Captures

Play Video Team reporting made easy. Manangers can pull reports on everyone assigned to them withouht assistance from IT Admin search makes it easy to find technical details quickly Busy hour report breaks the day up into one hour increments so you can quickly see where coverage needs to improve Admin dashboards provide a high level overview to system health User interface is powerful, but very easy to use, allowing end users, managers, and admin to quickly find the data they need.
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Videos
Support
Online

VoIP Detective Frequently Asked Questions

Q: What kinds of users and organization types does VoIP Detective work with?
Q: What languages does VoIP Detective support in their product?
Q: What kind of support options does VoIP Detective offer?
Q: What other applications or services does VoIP Detective integrate with?
Q: What type of training does VoIP Detective provide?
Q: How much does VoIP Detective cost?
Q: What pricing for support is available for VoIP Detective?
Q: What pricing for training is available for VoIP Detective?

VoIP Detective Product Features

Call Tracking

CRM
Call Log
Call Routing
Caller Identification
Call Recording
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
IP SLA Monitoring

VoIP Detective Verified User Reviews

Write a Review
  • Dave S.
    Voice Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to use with outstanding support" Posted 2026-02-15

    Pros: Very good call reporting, and my users don't need training to use it - very intuitive. We use this for CUCM and CUBE reporting, but I believe it supports other systems as well.

    Cons: None that I can see. We had problems getting CUCM to send records, but support helped us fix the config.

    Overall: Pricing is fantastic - one price for every single feature, regardless of devices, users, phone numbers, etc.

    Read More...
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