UserWise

Proactively gathering end-user feedback helps you cut through the noise and focus on what matters. Unbiased feedback from thousands of end users gives you the precise data you need to make the best decisions. ML-powered analytics clearly identify what end users care about most, so you can focus on delivering maximum value. AI objectively summarizes verbatim text feedback, so every member of your team has the evidence they need. Objective and standardized metric for IT user experience. Comprehensive view of how IT services are perceived. Robust evidence to validate or challenge assumptions. Immediate view of where to invest for maximum value. Clear breakdown by service, business unit, and location. Data to build your business case and inform vendor negotiations. Every leader has detailed information for their area. Objective and actionable data the team will trust. Predictive insights so you can get ahead of potential issues.

Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.