Audience
Companies searching for an omnichannel Contact Center solution to increase customer engagement and agent success
About Upstream Works
Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful, and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions. Unified agent desktop with productivity tools and visibility of all channels, interactions, and applications for personalized CX and improved FCR. Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more. Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency. Improve business outcomes with real-time and historical omnichannel dashboards, reports, and analytics including FCR, CES, and bot analytics.
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Integrations
Company Information
Upstream Works
Founded: 1995
Canada
www.upstreamworks.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
Upstream Works Frequently Asked Questions
Upstream Works Product Features
Contact Management
Activity Management
Contact Database
Contact History
Appointment Management
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
