QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.
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Balabolka
Balabolka is a Text-To-Speech (TTS) program. All computer voices installed on your system are available to Balabolka. The on-screen text can be saved as an audio file. The program can read the clipboard content, extract text from documents, customize font and background color, and control reading from the system tray or by the global hotkeys. Balabolka supports text file formats AZW, AZW3, CHM, DjVu, DOC, DOCX, EML, EPUB, FB2, FB3, HTML, LIT, MD, MOBI, ODP, ODS, ODT, PDB, PRC, PDF, PPT, PPTX, RTF, TCR, WPD, XLS, XLSX. The program uses various versions of Microsoft Speech API (SAPI); it allows to alter a voice's parameters, including rate and pitch. The user can apply a special substitution list to improve the quality of the voice's articulation. This feature is useful when you want to change the spelling of words. The rules for pronunciation correction use the syntax of regular expressions. Balabolka can save the synchronized text in external LRC files or in MP3 tags.
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