Audience

BPO, Financial Institutions, BFSI , NBFC , Insurance , investment companies, Automobile, Education, Retail, Telecom, Real Estate, E-commerce ,Travel &Hospitality, Healthcare, Path labs, NGO’s, Teleshopping,

About Teckinfo ActivDesk

Teckinfo’s ActivDesk Help Desk Software enables businesses to deliver fast and consistent customer support through a unified, AI-enabled platform. It centralizes customer interactions from voice, email, chat, WhatsApp, SMS, and social media into a single interface, ensuring every query is tracked and resolved efficiently. Intelligent ticket management, automated routing, and a unified agent view provide complete visibility into customer history for personalized support.

ActivDesk uses AI-powered chatbots and voice bots to automate routine queries and offer 24×7 assistance. Sentiment analysis and NLP help agents understand customer intent while reducing workload. SLA and escalation management ensure timely resolutions through automated alerts. A built-in knowledge base, seamless integrations, advanced analytics, and scalable cloud deployment make ActivDesk a secure, cost-effective, and future-ready help desk solution.

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Pricing

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Teckinfo Solutions pvt. ltd.
Founded: 1995
India
www.teckinfo.com

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Product Details

Platforms Supported
Cloud
Windows
Linux
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

Teckinfo ActivDesk Frequently Asked Questions

Q: What kinds of users and organization types does Teckinfo ActivDesk work with?
Q: What languages does Teckinfo ActivDesk support in their product?
Q: What kind of support options does Teckinfo ActivDesk offer?
Q: Does Teckinfo ActivDesk have a mobile app?
Q: What type of training does Teckinfo ActivDesk provide?
Q: Does Teckinfo ActivDesk offer a free trial?

Teckinfo ActivDesk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration