Audience
Global companies and contact centers wanting a tool to offer support at scale, letting agents respond to customers in any language
About Sutherland Translate AI
Sutherland Translate AI is an AI-powered, automated, scalable multilingual translation solution designed to provide real-time support across more than 150 global languages (with coverage up to 163 languages and 200+ regional dialects), enabling organizations to deliver a high-quality customer experience without needing native-language agents. It can be integrated seamlessly with existing contact center systems and omnichannel CRMs, allowing any associate, regardless of their native language, to respond to customers in the customer’s preferred language. It provides 90% operational accuracy and uses regional glossaries and cultural-context awareness to preserve nuance, improving both translation quality and customer comfort. Sutherland Translate AI significantly reduces operational complexity; new languages can be trained in under three weeks, and new agents onboarded in as little as 48 hours, helping companies scale support across geographies quickly.
Other Popular Alternatives & Related Software
Alorica ReVoLT
Alorica ReVoLT is an AI-powered real-time voice translation platform designed to break down language barriers during live customer interactions. It enables bi-directional voice translation, grammar correction, and transcription across 75 languages and 200 regional dialects, with over 97% translation accuracy. By integrating this technology into a simple desktop application, organizations can deploy multilingual support without needing specialized agents for each language. Existing agents speak in their native tongue while AI handles translation and accent localization. ReVoLT also includes background noise cancellation for clearer conversations, and supports rapid scaling; a single multilingual queue can replace multiple regional language-specific teams. Because conversations are translated in real time, companies can deliver consistent, empathetic customer experiences globally, reduce operational overhead, and improve resolution metrics.
Learn more
Pinch
Pinch is a video conferencing platform offering real-time AI voice translation in over 30 languages, enabling seamless communication across language barriers. It provides two translation modes, Interpreter Mode, which introduces an AI interpreter for enhanced accuracy and cultural nuance, supporting 38 languages; and Simultaneous Translation, delivering instant, natural-sounding translations in 32 languages. Users can join a Pinch-powered video call, set their language preferences, and speak naturally, with their words instantly translated for listeners, facilitating real-time, immersive conversations. Pinch is utilized across various sectors, including supply chain management, global team meetings, sales, customer support, professional services, education, and personal connections, effectively eliminating language barriers in diverse communication scenarios.
Learn more
Google Cloud Translation API
Make your content and apps multilingual with fast, dynamic machine translation available in thousands of language pairs.
The basic edition of the Translation API translates the texts of your website and your applications into more than 100 languages instantly. The Advanced edition offers dynamic results just as quickly as the Basic edition, but also includes other customization features, which is very important when you use phrases or terms that are specific to specific areas and contexts. The pre-trained model of the Translation API supports over a hundred languages, from Afrikaans to Zulu. With AutoML Translation you can create custom models in more than fifty language pairs. Thanks to the Translation API glossary, the content you translate will remain true to your brand. You just have to indicate which vocabulary you want to give priority to and save the glossary file in your translation project.
Learn more
Amazon Translate
Amazon Translate is a neural machine translation service that provides fast, high-quality, accessible language translation. Neural machine translation is a way of automating translations between languages that uses deep learning models to deliver more natural and accurate translations than traditional statistical and rule-based translation algorithms. With Amazon Translate, you can localize content such as websites and applications for multiple users, translate large volumes of text for analysis with ease, and enable effective communication between users of different languages. Amazon Translate is a neural machine translation service. Translation engines are constantly getting better with new and expanded data sets to produce more accurate translations for a wide range of use cases. Amazon Translate removes the complexity of integrating real-time and batch translation capabilities into your applications with a simple API call.
Learn more
Integrations
No integrations listed.
Company Information
Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai
Videos and Screen Captures
Other Useful Business Software
One Subscription for Email, Storage, Meetings, and AI
Get a custom business email at your domain, up to 5TB of pooled storage per user, video meetings with recording and noise cancellation, eSignature in Docs, and appointment booking through Calendar. Real-time collaboration across every device, with enterprise-grade security built in.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online
