Audience
Companies of all sizes in need of a Call Center solution
About Suite Answer Center
Suite Answer Center and The Answer, were designed to allow the Receptionist/CSR to quickly and flawlessly implement a variety of call handling and messaging features with the click of a mouse or function key. CTI software applications, installed on CTI Cloud's Business Hosted PBX platform, is an affordable solution for companies whose clients want their calls answered in a professional and personal manner. CTI Attendant Console was designed for medium to large businesses. CTI Attendant Console's benefits include eliminating lost calls, extending call-holding time and enabling the processing of calls quickly and efficiently. Combining the functionality of a standard PC running Windows 8 or higher, with the secure, state-of-the-art technology of CTI Cloud's Business Hosted PBX platform, is truly a winning combination.
Other Popular Alternatives & Related Software
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CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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Integrations
Company Information
CTI Software
United States
www.ctisoftware.com
Videos and Screen Captures
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Managed Cloud Hosting Platform | Nexcess
The managed cloud solution engineered for simplicity, with built-in governance and risk-mitigation, plus a bill you can actually forecast.
Product Details
Platforms Supported
Windows
Support
Phone Support
Online
Suite Answer Center Frequently Asked Questions
Suite Answer Center Product Features
Call Center
Call Recording
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
