Audience
Healthcare centers searching for a workflow software
About PwC Resolution Queue
Resolution Queue is the proprietary, customizable workflow software for healthcare accounts receivable (A/R) remediation. Within Resolution Queue is a quality monitoring tool called Instilling Quality, which objectively scores follow-up activities on accounts by user, confirming that accounts are worked effectively. These tools can be used in conjunction with one another or can be licensed separately as standalone tools, based on your needs. The lessons we learned by collaborating with healthcare providers over the years helped us develop Resolution Queue, which can seamlessly automate the process of distributing and tracking A/R assigned to staff and can lead to higher cash collections and account resolution. Resolution Queue allows you to make the decision on prioritizing accounts. The work queues can be preset or created on-demand using various data fields such as payer, groups, balance, age, etc.
Other Popular Alternatives & Related Software
QLess
QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.
Learn more
PwC Instilling Quality
Instilling Quality is a unique quality assurance tool that objectively selects and scores the accuracy and completeness of follow-up activities on accounts, by user. The tool is a component of Resolution Queue™, a PwC proprietary, customizable workflow software for healthcare accounts receivable (A/R), but can be licensed separately and used as a standalone tool, depending on your needs. Instilling Quality software randomly selects work completed by collection specialists and assigns a numeric score based on the thoroughness and completeness of each account. Users can identify the exact criteria so they may score accounts accordingly. Sample work reviewed for quality is based on a user score’s 90-day rolling average. The higher the team member’s score, the fewer accounts reviewed; the lower the scores, the more accounts will be queued for review to help improve reviews.
Learn more
Richdesk
Richdesk is a help desk & asset management software solution.
Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management.
Learn more
MeridianLink Collect
MeridianLink® Collect is a cloud‑based debt collection software that helps financial institutions stay ahead of delinquency and maximize recovery efforts. Using intelligent automation, predictive analytics, and Propensity‑to‑Pay scoring, teams can prioritize accounts with the highest likelihood of resolution. Real‑time dashboards and pre‑built reports provide visibility into case activity, performance, and portfolio health. Automated omnichannel outreach—including email, SMS, phone, and portal messaging—improves engagement, while self‑service options accelerate repayment. Built‑in compliance controls, customizable queues and data fields, batch document generation, and seamless core and third‑party integrations via REST APIs support efficient, scalable, and compliant collections operations.
Learn more
Integrations
No integrations listed.
Company Information
PwC
Founded: 1998
United Kingdom
www.pwc.com/us/en/products/resolution-queue.html
Videos and Screen Captures
Other Useful Business Software
Hightouch is a data and AI platform for marketing and personalization.
Find insights, run real-time campaigns, and build AI agents with all your data.
Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Online
