If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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OpenText CloudAlly Backup
OpenText CloudAlly Backup provides a secure, enterprise-grade solution for protecting all major SaaS applications, including Microsoft 365, Google Workspace, Salesforce, Box, and Dropbox. The platform offers automated and on-demand immutable backups stored in AWS S3 or in customer-owned cloud environments such as Azure, GCP, or AWS. With unlimited retention, granular restore options, and point-in-time recovery, organizations can rapidly recover from malware, human error, sync issues, or outages. CloudAlly’s backup services include full metadata preservation and support for advanced use cases such as sandbox seeding and anomaly detection. Built with strong security standards—AES 256-bit encryption, MFA, Okta/OAuth authentication, HIPAA/GDPR compliance, and ISO certifications—the platform ensures data protection that meets global regulatory requirements. Trusted by more than 30,000 organizations, CloudAlly simplifies SaaS data protection while delivering cost savings.
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SolarWinds Server & Application Monitor
SolarWinds® Server & Application Monitor (SAM) is designed to monitor your applications and their supporting infrastructure, whether running on-premises, in the cloud, or in a hybrid environment. Don’t let slow applications and downtime impact your end users and business services. Pinpoint the root cause of application issues across various layers of the IT stack.
Automatically discover your application’s environment and start monitoring, typically in about an hour. No professional services or consultation needed.
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