Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
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Gemini Enterprise Agent Platform is a comprehensive solution from Google Cloud designed to help organizations build, scale, govern, and optimize AI agents. It represents the evolution of Vertex AI, combining advanced model development with new capabilities for agent orchestration and integration. The platform provides access to over 200 leading AI models, including Google’s Gemini series and third-party options like Anthropic’s Claude. It enables teams to create intelligent agents using both low-code and code-first development environments. With features like Agent Runtime and Memory Bank, businesses can deploy long-running agents that retain context and perform complex workflows. The platform emphasizes security and governance through tools like Agent Identity, Agent Registry, and Agent Gateway. It also includes optimization tools such as simulation, evaluation, and observability to ensure consistent agent performance.
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HumanLayer
HumanLayer is an API and SDK that enables AI agents to contact humans for feedback, input, and approvals. It guarantees human oversight of high-stakes function calls with approval workflows across Slack, email, and more. By integrating with your preferred Large Language Model (LLM) and framework, HumanLayer empowers AI agents with safe access to the world. The platform supports various frameworks and LLMs, including LangChain, CrewAI, ControlFlow, LlamaIndex, Haystack, OpenAI, Claude, Llama3.1, Mistral, Gemini, and Cohere. HumanLayer offers features such as approval workflows, human-as-tool integration, and custom responses with escalations. Pre-fill response prompts for seamless human-agent interactions. Route to specific individuals or teams, and control which users can approve or respond to LLM requests. Invert the flow of control, from human-initiated to agent-initiated. Add a variety of human contact channels to your agent toolchain.
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