Audience
SMBs and enterprise organizations in a variety of industries
About Medallia Concierge
Medallia Concierge (formerly Zingle) is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty. Delight customers with personalized engagement and build brand loyalty. Drive sales with AI-powered, personalized promotions. Uncover meaningful insights from every interaction to increase efficiencies.
Use personalized two-way messaging to build customer loyalty by seamlessly addressing customer wants and needs in real-time. Communicate and solicit feedback from across channels – from SMS to web chat to Facebook Messenger and other apps wherever your customers are, and identify opportunities to improve experiences as they unfold. Directly connect this data with the most commonly used CRM solutions, and customer service tools. And with Medallia's advanced segmentation capabilities, customer data can be utilized to design brand-differentiated services for each customer segment.
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Pricing
Starting Price:
$179 per month
Pricing Details:
Contact us for pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Medallia
Founded: 2001
United States
www.medallia.com/products/concierge/
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Online
Medallia Concierge Frequently Asked Questions
Medallia Concierge Product Features
Conversational Marketing
Audience Segmentation
Group Messaging
Human Handover
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Appointment Scheduling
Chatbot
Email Automation
Lead Distribution
Lead Qualification
Video Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Knowledge Management
Hospitality Property Management
Maintenance Management
Marketing Automation
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
SMS Marketing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Artificial Intelligence
Polls / Voting
Text-to-Win
