Audience

Customer service organizations looking for a Workflow Management solution to automate internal workflows

About Luminai

Luminai automates your internal workflows. We take any multi-click process and make it one click. If you are jumping between multiple different applications to do your work, Luminai can help automate those processes. Luminai will help you get onboarded faster to do your job. Engineering teams are stretched thin, and nobody wants to be working on internal tools anyway. Luminai needs close to zero engineering lift to stitch your tools and automate your workflows. Tier 1 support agents have access to so much data and information that they don’t need to see, Luminai only shows what’s required to respond to a customer.

Integrations

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Company Information

Luminai
United States
www.digitalbrain.app/

Videos and Screen Captures

Luminai Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Online

Luminai Frequently Asked Questions

Q: What kinds of users and organization types does Luminai work with?
Q: What languages does Luminai support in their product?
Q: What other applications or services does Luminai integrate with?
Q: What type of training does Luminai provide?

Luminai Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Third Party Application Integration
Optical Character Recognition
Process Builder
Unattended Automation

Workflow Management

Approval Process Control
Forms Management
Document Management
Configurable Workflow
Customizable Dashboard
Graphical Workflow Editor
Calendar Management
Access Controls/Permissions
Workflow Configuration
Task Management
Mobile Access
Business Process Automation
Compliance Tracking
Third Party Integrations
No-Code