Audience

Kore.ai is designed for enterprise organizations, business leaders, IT teams, customer service departments, and regulated industries seeking scalable AI agent platforms for automation, customer engagement, and employee productivity

About Kore.ai

Kore.ai is an enterprise AI platform that enables organizations to build, deploy, manage, and optimize AI agents for customer service and employee productivity use cases. Its Agent Platform, known as Artemis, provides the foundation for creating AI-powered applications, intelligent workflows, and enterprise-grade automation solutions. The platform includes pre-built applications for industries such as banking, healthcare, retail, human resources, recruiting, and IT support. Organizations can also leverage AI agent builders, enterprise search, orchestration tools, and marketplace integrations to accelerate development and deployment. Kore.ai is designed to support large-scale enterprise environments with strong governance, administrative controls, and integration capabilities. By combining AI agents, automation, and business process intelligence, Kore.ai helps enterprises improve operational efficiency and customer experiences.

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Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, Kore.ai offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Kore.ai
Founded: 2013
United States
kore.ai

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Kore.ai Frequently Asked Questions

Q: What kinds of users and organization types does Kore.ai work with?
Q: What languages does Kore.ai support in their product?
Q: What kind of support options does Kore.ai offer?
Q: What other applications or services does Kore.ai integrate with?
Q: Does Kore.ai have an API?
Q: Does Kore.ai have a mobile app?
Q: What type of training does Kore.ai provide?
Q: Does Kore.ai offer a free trial?

Kore.ai Product Features

Artificial Intelligence

For Healthcare
Multi-Language
Chatbot
For Sales
Rules-Based Automation
Machine Learning
Natural Language Processing
Predictive Analytics
Virtual Personal Assistant (VPA)
Process/Workflow Automation
For eCommerce
Image Recognition

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Multi-Languages

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Enterprise Search

Text Analytics
Full Text Search
Indexing
eDiscovery
AI / Machine Learning
Fuzzy Search
Faceted Search / Filtering

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Kore.ai Additional Categories

Kore.ai Verified User Reviews

Write a Review
  • Mahesh R.
    Sr. Architect
    Used the software for: 1-2 Years
    Frequency of Use: Yearly
    User Role: User, Administrator
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Kore.ai Search AI product" Posted 2025-06-03

    Pros: Easy to configure, no-code solution, out of bot integration with major content sources like SharePoint, Service now, Confluence, Oracle Knowledge, Google Drive, Azure Blob, One drive etc.. Has debug window which allows to analyze which chunks been sent to LLM and how many were used by LLM, and tokens been consumed, prompt template support, different LLM model integration support, business rules abased filtering, support advanced RAG, chunk overlapping and other adv. features

    Cons: Not much as I know, better to support Video and Image searches which is in the future road map.

    Overall: Very satisfied with the search experience, accuracy of the results and performance. Lot many content sources to integrate, flexible model library, prompt library support, evaluation studio to validate the generated results, analytics to check on most frequently used search terms, ability to collect user feedback etc.

    Read More...
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