Audience

Organizations interested in a centralized IT management platform

About ITarian

Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 3 User Reviews

Overall 2.3 / 5
ease 2.5 / 5
features 2.5 / 5
design 2.5 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

ITarian
Founded: 2018
United States
www.itarian.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
24/7 Live Support
Online

ITarian Frequently Asked Questions

Q: What kinds of users and organization types does ITarian work with?
Q: What languages does ITarian support in their product?
Q: What kind of support options does ITarian offer?
Q: Does ITarian have a mobile app?
Q: What type of training does ITarian provide?
Q: Does ITarian offer a free trial?

ITarian Product Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Help Desk

Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

IT Asset Management
Incident Management
Knowledge Management
Ticket Management
Contract Management
Release Management
Self Service Portal
Service Catalog
Service Reporting

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Live Chat
Privileged Access Management (PAM)

Mobile Device Management (MDM)

Inventory Management
Automatic Device Recognition
Data Management
Deployment Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
Server Monitoring
Uptime Monitoring
SLA Monitoring
Web Traffic Reporting

Network Security

Analytics / Reporting
Firewalls
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning
Access Control
Compliance Reporting
Internet Usage Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Network Wide Management

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

ITarian Verified User Reviews

Write a Review
  • An ITarian User
    Admin
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Was good, now it's bad" Posted 2022-09-23

    Pros: I have a small MSP service that I offer my clients and have less than 50 devices total. At first, this was a great product and I liked the simplicity of the platform. But on 9/21, they implemented a change in price and no longer offer the most important features for free. No more RMM, no more Patch Management, no more remote access. It all costs $1.25 per endpoint.

    Cons: They changed the pricing structure and now they no longer support <50 devices for free. Don't waste your time on this.

    Overall: I was about to go all in on this software until they changed the pricing structure. Now they are cutting out the free tier. They just want money for nothin' and their chicks for free. Not playing along.

    Read More...
  • Kelly C.
    Sole Proprietor
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good for a free(ish) product" Edited 2022-04-05

    Pros: So, for starters, there is 50 devices that you get at no additional cost. Beyond 50 seats there is a cost per device. Compared to the very few other "free seats" options, this is the best I could find. I like that I can monitor things like event id 7 and 52 logs, push windows build updates (feature updates), and the normal windows updates on a schedule. You can also push updates to common software or packaged .msi files to remote systems.

    I understand there is some bad blood from past people that said it would be free forever for unlimited devices. From a business point of view, there is nothing to gain by doing this, and the fact they offer 50 free seats is great for a person that is using ~30 devices of that 50. If you honestly manage more than 50 I think it's only fair to pay them for those seats since they are offering a service after all.

    Cons: Linux support is there but lacking without a premium license. Every once in a while a machine will not correctly report online (which may have been fixed with an update). Integration with 3rd party services is a bit lacking.

    Overall: For a "free" RMM service and under 50 devices, this is honestly the best service I've had. I've only had one outage in which I couldn't remote into systems. Other services (which is very few free ones) lack the feature set that this offers by a long shot.

    Read More...
  • An Itarian MDM User
    Student
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "If I could rate it a zero I would " Posted 2020-06-24

    Pros: The first twenty end points you add to the system are technically free. I can’t think of any more pros.

    Cons: Their online cloud is always crashing. Their support is based out of India and very hard to communicate with.

    Overall: Horrible company ran by account managers that don’t care about customers. Stay away from this company.

    Read More...
    1 user found this review helpful.
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