Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

About IBM Sterling Store Engagement

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

Other Popular Alternatives & Related Software
InfiEye
InfiEye
AI-video analytics enables your store managers to identify and prevent store shrinkages as well as inventory thefts, as soon as they happen. With InfiEye AI, you can improve your in-store shopping experience by identifying fast-selling SKUs on retail shelves and easily monitor in-store customer behaviors. Integrable with your existing in-store PoE cameras. Place your cameras at points you want to monitor, be it the overhead of checkout counters, countertop, on retail shelves, or at the store's entry and exit points. Image recognition algorithm processes live in-store feeds, frame by frame, to accurately identify every object on the shop floor. Evidence-based alerts are sent to the store staff to intervene in a friendly manner. Monitor inventory stock-outs or overstocking, and track sales performance of each store. Reduce store shrinkages and improve net-sales output of every store.
Learn more
Justuno
Justuno
(1 Rating)
Justuno is an AI-powered visitor conversion platform trusted by Shopify retailers of all size. Using billions of data-points, it provides intelligent lead capture, personalized website messaging, and actionable insights that turn clicks into conversions. From upsell and cross-sell to exit offers and abandoned cart recovery, messaging banners, and more. Advanced Pop-Ups & On-Site Messaging The simplest and most effective way to build your email list, generate sales opportunities, increase AOV, and more. Easily share important information with your visitors, and display unique offers when they reach a certain cart or behavior threshold. Conversion Optimization Capitalize on your existing traffic and maximize marketing ROI by presenting the most relevant messaging to each user. Upselling & Cross-Selling with Commerce AI Create targeted upsell and cross-sell notifications promoting a specific product when a visitor adds a related item to their cart.
Learn more
Zenventory
Zenventory
Inventory Management. Order Fulfillment. Shipping. All in One App. Eliminate the need for multiple apps. From e-commerce to 3PLs, Zenventory has you covered. Zenventory is a robust yet easy-to-use web-based inventory management, order fulfillment, and shipping software. Get unlimited users in every plan. Bring your online store, accounting system, warehouse(s), and shipping system together into one powerful solution. Zenventory is fully customizable to meet your specific requirements and is backed by our team of readily available customer support technicians - technical support is included with all subscriptions.
Learn more
IBM Sterling Order Management
IBM Sterling Order Management
Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in-store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. The industry-leading Sterling Order Management solution connects with Adobe Commerce for a best-in-class partnership. IBM created technology to quickly and seamlessly connect order management and commerce solutions.
Learn more

Integrations

API:
Yes, IBM Sterling Store Engagement offers API access
No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Videos and Screen Captures

IBM Sterling Store Engagement Screenshot 1
IBM Sterling Store Engagement Screenshot 1
Other Useful Business Software
Hybrid Bare Metal Cloud Infrastructure | Servers.com Icon
Hybrid Bare Metal Cloud Infrastructure | Servers.com

Scale, customize and manage your bare metal servers - all in one place.

Three bare metal hosting solutions on one global network. Spin up on demand to cover peaks, then optimize for cost when usage stabilizes.
Learn More

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

IBM Sterling Store Engagement Frequently Asked Questions

Q: What kinds of users and organization types does IBM Sterling Store Engagement work with?
Q: What languages does IBM Sterling Store Engagement support in their product?
Q: What kind of support options does IBM Sterling Store Engagement offer?
Q: Does IBM Sterling Store Engagement have an API?
Q: What type of training does IBM Sterling Store Engagement provide?

IBM Sterling Store Engagement Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Order Fulfillment
Catalog Management
Back Order Management
Recurring Orders
Order Tracking
Returns Management
Special Order Management
Inventory Management
Shipping Management
Order Entry