Audience
Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.
About Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
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Pricing
Starting Price:
$15 per user per month
Pricing Details:
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial:
Free Trial available.
Integrations
Company Information
Hiver
Founded: 2011
United States
hiverhq.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
Hiver Frequently Asked Questions
Hiver Product Features
Collaboration
Chat / Messaging
Project Management
Real Time Editing
Task Management
Brainstorming
Calendar Management
Contact Management
Content Management
Document Management
Version Control
Video Conferencing
Customer Service
Email Management
Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Email Management
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Recall
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Help Desk
Incident Management
Knowledge Base
Live Chat
Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Task Management
Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View
Gamification
Gantt Charts
Percent-Complete Tracking
Recurring Tasks
Spreadsheet View
Task Planning
Task Scheduling
Time Tracking
