DecTrack

Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now. Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal. We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.

Decisimo is a powerful decision/rule engine platform designed to streamline your business decision-making process. It enables you to effortlessly create and update rule sets and decision tables, tailoring them to your specific needs. The platform offers a drag-and-drop builder for designing decision flows, which can include components like models, rule sets, and data sources. Decisimo also allows you to deploy decision flows to regional endpoints for faster responses and compliance with data protection regulations. You can enhance your decision flows by incorporating AI and machine learning models or connecting to external data sources through REST APIs. Decisimo is suitable for batch processing tasks such as client segmentation and prescoring, and supports data retrieval from FTP, Google Cloud Storage, or S3 buckets. The platform also provides robust unit testing capabilities to ensure accurate and reliable decision-making.