Audience
Telecom, CSPs, ISPs, Enterprises
About Csmart Digital Self-Care Platform
Csmart Digital Self‑Care empowers telecom operators and service providers with a seamless, fully branded, omnichannel self‑service portal and app. It enables customers to manage plans, view usage, pay bills, raise & track support tickets, and troubleshoot common issues—all in real time. Built on cloud‑native architecture and TM Forum Open APIs, it features intuitive UX, AI‑powered chatbots for instant assistance, and personalized offers.
Key highlights include:
Unified Experience across mobile, web, and call centers
Real-time Usage & Billing transparency
AI‑Enabled Chat & Support for instant resolution
Self‑Help Knowledge Base and guided diagnostics
Dynamic Personalization through cross-sell/up-sell offers
With secure, scalable multi‑tenant support and real-time analytics, the platform reduces support costs, boosts user satisfaction, and drives engagement—all while reinforcing brand loyalty.
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Pricing
Starting Price:
Custom
Pricing Details:
Custom
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Covalense Digital Solutions
Founded: 2006
India
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise
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