Audience
Civica Complaints Management supports medium to large-scale enterprises, Central governments and local public services across the globe. The solution helps adhere to regulations, enhance the customer experience, and improve service levels
About Civica Complaints Management
Managing customer feedback and complaints efficiently is vital for organizations to help protect reputation and maintain and improve service quality.
Civica Complaints Management, powered by iCasework, the award-winning SaaS cloud platform, helps teams track and manage responses from the entire enterprise network.
The Civica Complaints Management platform has preconfigured workflows and templates and can be customized to fit your organization's complaint management needs, improving service levels, adhering to regulations, and enhancing the customer experience.
Provided by leading GovTech software and services provider Civica, delivering services to public sector and regulated industry clients across the globe.
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Company Information
Civica
Founded: 2001
United Kingdom
www.civica.com/complaints-management
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Complaint Classification
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Civica Complaints Management Frequently Asked Questions
Civica Complaints Management Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
