Audience
Companies in need of a customer success platform built for scalable retention management
About Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first.
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Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey.
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Integrations
No integrations listed.
Company Information
Centriam
Founded: 2012
United States
www.centriam.com
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
Centriam Product Features
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Action Management
Knowledge Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis
