Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

About CallBack HVAC

CallBack HVAC is missed-call text-back software built specifically for HVAC companies. When a customer calls and no one answers, CallBack HVAC automatically sends them a text message within seconds — keeping the lead engaged before they call a competitor.

HVAC owner-operators and multi-crew operations use CallBack HVAC to stop losing jobs to missed calls. The software runs 24/7 without any manual effort. When a call is missed, the customer gets an instant, customizable text response that lets them know you will be in touch shortly.

Key features include: automatic missed-call text-back, customizable SMS templates, real-time notifications, and a simple dashboard to track all activity. No contracts, no complicated setup, and no answering service required.

CallBack HVAC integrates with Twilio for reliable SMS delivery and is deployed as a cloud-based SaaS platform — nothing to install. Pricing is $149/month with a 14-day free trial.

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Pricing

Starting Price:
$149/month
Pricing Details:
$149/month with a 14-day free trial. Includes missed-call text-back, after-hours lead capture, caller detail capture, urgency flags, callback queue, two-way SMS follow-up, business-hours controls, and English/Spanish support. Customer is responsible for their own Twilio/SMS usage costs.
Free Trial:
Free Trial available.

Integrations

API:
Yes, CallBack HVAC offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online

CallBack HVAC Frequently Asked Questions

Q: What kinds of users and organization types does CallBack HVAC work with?
Q: What languages does CallBack HVAC support in their product?
Q: What kind of support options does CallBack HVAC offer?
Q: What other applications or services does CallBack HVAC integrate with?
Q: Does CallBack HVAC have an API?
Q: What type of training does CallBack HVAC provide?
Q: Does CallBack HVAC offer a free trial?
Q: How much does CallBack HVAC cost?
Q: What pricing for support is available for CallBack HVAC?
Q: What pricing for training is available for CallBack HVAC?

CallBack HVAC Product Features

HVAC

Customer Database
Dispatch Management
Billing & Invoicing
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
Message Personalization
Reporting/Analytics
Scheduled Messaging
MMS
Mass Texting
Mobile Coupons
Mobile Keywords
Polls / Voting
Shortcodes
Text-to-Win

CallBack HVAC Verified User Reviews

Write a Review
  • Regina P.
    Dispatcher
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Product review" Posted 2026-06-11

    Pros: I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

    Cons: I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

    Overall: Overall, I found the CallBack HVAC workflow to be easy to use and well-designed. The missed-call text-back feature provides a simple solution to help HVAC businesses follow up with customers more efficiently. Based on my testing experience, it appears to be a valuable tool with strong potential for real-world use.

    Read More...
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