Armour365

Voice biometrics uses someone’s unique vocal characteristics, like pitch, tone, and rhythm of speech, to identify them in the same way other biometric technologies use digital fingerprints or retina scans. The real business and operational benefits of voice biometrics are that a speaker can be authenticated over a range of remote channels facilitating convenience, efficiency, and security. Unlike many other biometric modalities, it is not dependent on using a sophisticated device, a feature phone, an IVR system, or even a traditional landline to do the job. Fraud is rising in the form of account impersonations (the act of obtaining a legitimate user’s details to take over their online, credit cards, store cards, and bank accounts for money or credit card theft purposes). Globally, Kaspersky Fraud Prevention reported that every second fraudulent transaction in the finance industry was an account impersonation in 2020. In South Africa, SAFPS has reported an increase of 337%.

Fast and secure way to authorize customers, using more than 100 unique parameters of their voice. With features like playback manipulation, synthetic voice detection, and voice change detection, the solution presents effective fraud protection. Knovvu Biometrics decreases the duration of calls requiring customer authentication by an average of 30 seconds. Language, accent, or content-independent solution provides a seamless experience for customers, and for agents. Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature, the solution crosschecks caller voiceprint with the blacklist database and enriches security measures against fraud. Knovvu provides 95% faster speaker identification in large datasets. We trust in our 98% accuracy rate in both speaker identification and verification.