Aquileo | StarPound / Release Requests / #203 Having call recording turned on for media queue causes disco

#203 Having call recording turned on for media queue causes disco

Milestone: 1.2-beta2

Status: open

Owner: Maxim Blagov

Labels: SP CORE (36)

Priority: 9

Updated: 2009-02-27

Created: 2008-12-03

Creator: Bonnie Bradley

Private: No

When call recording is turned on for a media queue the caller gets disconnected as soon as the call is connected to an agent.

My calls were getting disconnected immediately when they reached a queue (TRN1Q) and were connected to an agent. It seems that the media queue was set up for call recording and that caused a system error. Tested again with a different queue just to verify problem.

Call with call recording off, call connected OK, turn call recording on and call is disconnected immediately.

Discussion

Bonnie Bradley - 2008-12-03

serverlog_CallRecordError.txt

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Bonnie Bradley - 2008-12-03

BTB-PutCallInQueue[12][1].txt

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Bonnie Bradley - 2008-12-03

File Added: BTB-PutCallInQueue[12][1].txt

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Bonnie Bradley - 2008-12-03

Portion of server.log attached. Also, application journal attached.

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Andrew Meshkov - 2008-12-03

labels: --> SP CORE

assigned_to: nobody --> mblagov

milestone: --> 896470
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Andrew Meshkov - 2008-12-08

assigned_to: mblagov --> rlyapin
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Maxim Blagov - 2008-12-24

assigned_to: rlyapin --> mblagov
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Maxim Blagov - 2008-12-26

status: open --> open-accepted
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Bonnie Bradley - 2009-01-07

Scenario on DevNet 1/7/2009
User - owells / 1234, agent does not have Auto Connect Media Checked
Role - TestPullQueueRole
Queue - TestPullQueue type Pull
Launching media queue - NewTrain: launching media queue 363
Phone number 770 250-0363
Call recording for the queue has call recording checked and 100 in percent field.

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Maxim Blagov - 2009-01-12

status: open-accepted --> open
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wwang - 2009-02-27

milestone: 896470 --> 1.2-beta2
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Having call recording turned on for media queue causes disco

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#203 Having call recording turned on for media queue causes disco

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