A Premium Support agreement extends the standard support further by providing unlimited phone-based support enquiries, in addition to those submitted through the User Area, with priority support compared to issues submitted by Standard Support owners. The response time is 24h, 7 days a week, 4h for enquiries marked as Critical, including weekends and public holidays. The price of this support level is equal to 40% of all your existing NoMachine software and NoMachine Network deployment, and requires a minimum annual subscription spend of $10k. So, for example, given a $10K annual spend, the Premium Support price will be $4K. To determine the price of your Premium Support agreement and sign the contract, you will have to get in contact with our Sales Department.