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Steam Controller (2015)

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My Steam Controller(1001) can't connect with dongle
Even though Windows and Steam detect the dongle, my controller won't connect to it. It only works via Bluetooth or wired connection... It's so weird.:steamfacepalm:
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Originally posted by BackwardEcho:
https://help.steampowered.com/en/faqs/view/1796-5FC3-88B3-C85F

Press the X button and the Steam logo at the same time to go into pairing mode for the controller and see what pops up in the Steam client Settings under Controller
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BackwardEcho
7 Jun @ 10:47pm 
https://help.steampowered.com/en/faqs/view/1796-5FC3-88B3-C85F

Press the X button and the Steam logo at the same time to go into pairing mode for the controller and see what pops up in the Steam client Settings under Controller
#1
BeLLIc
8 Jun @ 10:20pm 
Originally posted by BackwardEcho:
https://help.steampowered.com/en/faqs/view/1796-5FC3-88B3-C85F

Press the X button and the Steam logo at the same time to go into pairing mode for the controller and see what pops up in the Steam client Settings under Controller

UPDATE: Solved!

Just in case, I wondered if the cable was the issue, so I tried using the included stock cable. This allowed the firmware update to go through properly. After that, I tested the pairing and it finally recognized the controller, though it kept disconnecting after a brief moment.

Suspecting another issue, I did some digging and realized that my Wi-Fi motherboard was causing signal interference. I ended up plugging the dongle into the dedicated USB wireless extender (the extension dock) and placing it up on my desk. Now it connects perfectly without any issues!

Thanks again for the help!
#2
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Steam Controller (2015) > Technical Support/Troubleshooting > Topic Details
Date Posted: 1 Jun @ 9:55pm
Posts: 2
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