Sculptor CPQ Integrations

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Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.

Agentforce Revenue Management, formerly Revenue Cloud, is Salesforce’s integrated CPQ and revenue management solution built on the world’s #1 AI CRM. It enables sales teams to configure, price, and quote products quickly and accurately from any channel. The platform accelerates the quote-to-cash process with guided selling, automated approvals, and intelligent discounting rules. A unified product catalog and flexible pricing engine help organizations launch new offerings faster while maintaining pricing control. Dynamic deal management allows teams to generate and modify personalized quotes using real-time CRM and transaction data. Built-in automation reduces manual work and mitigates business risk. Agentforce Revenue Management helps organizations close deals faster while improving sales productivity and revenue visibility.