Uber - Request a ride

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Free

80k Ratings
Age Rating

4+
Years
Chart

No. 2
Travel
Developer

Uber Technologies, Inc.
Language

EN
+ 49 More
Size

460.6
MB

Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable, whether you're requesting a taxi for a trip or arranging a train journey. Pick from a wide range of travel options that the Uber app has to offer including: UberX: Affordable, everyday rides Lux: Luxury cars with top-rated drivers for premium travel experiences Electric: Sustainable rides in electric vehicles for eco-friendly trips UberXL: Rides for groups up to 6, perfect for family trips Comfort: Newer cars with extra legroom to enhance your travel Uber Pet: Ride with your pet Reserve: Choose your exact pickup time up to 90 days in advance for planned trips Exec: High-end cars with top-rated drivers, ideal for business travel 2-wheels: You can also bike or ride a scooter with the Uber app. Find a scooter to start riding today for quick trips Assist: Special assistance from trained drivers for accessible travel Access: Wheelchair accessible vehicles ensuring inclusivity in travel Black Cab: travel with the iconic London taxi UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival, whether it's a taxi ride or train. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable in their travel and on trips. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from £0 Delivery Fee and up to 5% off eligible delivery and pickup orders, 5-10% off eligible rides, and £5 credit if our Latest Arrival Estimate on your order is off. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. Extra wait time included to meet your ride. Cancel at no charge up to 60 minutes in advance. TRAVEL Get train, coach, and flight ticketing right on the Uber app. Get 10% back in Uber Credits and collect Avios when you book train, coach, and Eurostar trips. No booking fee. Make any flight flexible and refundable and avoid flight travel stress with flight disruption protection. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. RENT CARS Whether you need a car today or later, the online booking experience will help you find the right vehicle for a family vacation, a weekend getaway, airport travel, and more. Get great prices & selection from the best rental companies. MORE FEATURES Delivery: Order food from your favourite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience, and pet supplies, and get them all delivered. Uber Boat: Get fast, reliable river boat services in London. For commuters and visitors. Routes run from 24 piers across the capital. Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber is available in the following cities: London, Manchester, Leeds, Glasgow, and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber. Uber content/messages human- or machine-translated as per device settings; accuracy not guaranteed.

Ratings & Reviews

4.9

out of 5

80k Ratings

The app is convenient, but has serious flaws
11/06/2024
bgm_reviewer
This app has helped me travel faster and in more convenience at an affordable price, especially in my country where even hailing a cab can be a hassle and a security risk. With that said, there is a huge problem with your pricing system which leaves the drivers frustrated. Once a driver refused to get to my pickup point (by staying still) so that he can force me to cancel the trip and take responsibility off of him (since I was new to the app I did not know then that my driver could be changed after cancelling the trip), and as I am writing this review three drivers rejected my trip again before I decided to use another trip option, which was more costly. I’m of the opinion that the drivers don’t like the fare which is too little, and that may lead to harassment cases in future.I would also recommend on Uber introducing tutorials on how to cancel a trip and the options available for it, so that riders may have the peace of mind of knowing that they may not have to pay damages for incidents which are not their fault. Thank you.
The app is convenient, but has serious flaws
11/06/2024
bgm_reviewer

This app has helped me travel faster and in more convenience at an affordable price, especially in my country where even hailing a cab can be a hassle and a security risk. With that said, there is a huge problem with your pricing system which leaves the drivers frustrated. Once a driver refused to get to my pickup point (by staying still) so that he can force me to cancel the trip and take responsibility off of him (since I was new to the app I did not know then that my driver could be changed after cancelling the trip), and as I am writing this review three drivers rejected my trip again before I decided to use another trip option, which was more costly. I’m of the opinion that the drivers don’t like the fare which is too little, and that may lead to harassment cases in future.I would also recommend on Uber introducing tutorials on how to cancel a trip and the options available for it, so that riders may have the peace of mind of knowing that they may not have to pay damages for incidents which are not their fault. Thank you.
App structure
25/10/2025
mwitikia
Unfortunately when some one is on a trip using the family feature, the trip isn’t live on the app, I have to click on the notification to see the trip progress, it should be added on the dashboard of the main account that runs the family account. The whole essence of a family account is safety, security and efficiency, that’s defeated when I can’t just click on the dashboard and pull up the trip while in progrès. Additionally, you do not have an in app chat feature. That’s crucial if I have general enquiries. I have to sift through 5 layered menus under ‘Help’ feature trying to find help and still end up not finding what I needed after wasting so much time. With AI enabled chat bots, it should be easy to create a quick chat feature.
App structure
25/10/2025
mwitikia

Unfortunately when some one is on a trip using the family feature, the trip isn’t live on the app, I have to click on the notification to see the trip progress, it should be added on the dashboard of the main account that runs the family account. The whole essence of a family account is safety, security and efficiency, that’s defeated when I can’t just click on the dashboard and pull up the trip while in progrès. Additionally, you do not have an in app chat feature. That’s crucial if I have general enquiries. I have to sift through 5 layered menus under ‘Help’ feature trying to find help and still end up not finding what I needed after wasting so much time. With AI enabled chat bots, it should be easy to create a quick chat feature.
Complaint
27/09/2018
loykayes
I do not understand why you are charging me to compensate an Uber driver who kept me waiting for 15mins and i could see him just hovering around on the internet with msg 5 mins away, 2 min away, meet driver now then he send msg i have arrived i look around for the vehicle using the Reg No and I don’t see him then after a min or so he asks me to cancel the trip when i do so you charge me 150 to compensate him for his wrong doing. Just give me a reason why i should not pay. You should update your app to give room for reason of cancellation. This was not my fault but the drivers. I then ordered another ride which the driver never attempted to contact me and i was totally in the dark. He also kept me waiting for 12 mins and i could also see him in the app just hovering around. Finally he was at Nairobi South B Estate parked which he still at till now as per the app on my phone. I called his contact which came to your support office and good enough the support team called me like 2 mins later. I lodged my compliant and the guy at support was cooperative. All he could do was ti cancel the trip and request that i reorder. My data bundles were by now over and i decided to walk since i did not want to be the one to cancel that trip. When i got home i saw msg from support team but i do not want to cancel it myself. Infact both your drivers are the ones to compensate me for very poor services and customer care. As at now i am not able to make any request and i would wish you clear even the msg from your support team and my request to you is that you should allow space in the app for complaints and cancellations with reason before you jump into compensation of drivers. Like now Driver 1 cannot get 150 for his failure to report where he was supposed to pick me. Please clear my uber app. I have been a very loyal client of uber and am sure you can see from your records until today when i have been so disappointed.
Complaint
27/09/2018
loykayes

I do not understand why you are charging me to compensate an Uber driver who kept me waiting for 15mins and i could see him just hovering around on the internet with msg 5 mins away, 2 min away, meet driver now then he send msg i have arrived i look around for the vehicle using the Reg No and I don’t see him then after a min or so he asks me to cancel the trip when i do so you charge me 150 to compensate him for his wrong doing. Just give me a reason why i should not pay. You should update your app to give room for reason of cancellation. This was not my fault but the drivers. I then ordered another ride which the driver never attempted to contact me and i was totally in the dark. He also kept me waiting for 12 mins and i could also see him in the app just hovering around. Finally he was at Nairobi South B Estate parked which he still at till now as per the app on my phone. I called his contact which came to your support office and good enough the support team called me like 2 mins later. I lodged my compliant and the guy at support was cooperative. All he could do was ti cancel the trip and request that i reorder. My data bundles were by now over and i decided to walk since i did not want to be the one to cancel that trip. When i got home i saw msg from support team but i do not want to cancel it myself. Infact both your drivers are the ones to compensate me for very poor services and customer care. As at now i am not able to make any request and i would wish you clear even the msg from your support team and my request to you is that you should allow space in the app for complaints and cancellations with reason before you jump into compensation of drivers. Like now Driver 1 cannot get 150 for his failure to report where he was supposed to pick me. Please clear my uber app. I have been a very loyal client of uber and am sure you can see from your records until today when i have been so disappointed.
Urgent Complaint: Unjustified Outstanding Charge and Request for Immediate Refund
12 May
Saxany
Dear Uber Support Team,I am writing to express my serious concern and dissatisfaction regarding an unjustified charge applied to my account.I was recently forced to pay KES 360, which your system labeled as an “outstanding balance.” This is both confusing and unacceptable. The so-called outstanding amount originates from a previous trip where the driver allowed me to leave without requesting payment at the time. As a customer, I cannot be held responsible for a situation caused by the driver’s actions or system failure.Furthermore, on the same day, I paid an additional KES 310 for a new trip. This brings my total payment to KES 670, which is clearly excessive and incorrect for the services received.Let me be clear:I was not properly informed about any outstanding balance beforehandThe charge was presented as compulsory, leaving me with no optionThe situation reflects a lack of accountability and transparency from Uber’s sideI find it unreasonable that customers are penalized for operational gaps between drivers and your system.I am requesting the following, without delay:A full and clear explanation of how this outstanding balance was generatedA thorough review of the transactions involvedAn immediate refund of the wrongly charged amountIf this issue is not resolved promptly, I will have no choice but to escalate the matter further.I expect a swift and fair resolution.Sincerely,Hassan Abubkar
Urgent Complaint: Unjustified Outstanding Charge and Request for Immediate Refund
12 May
Saxany

Dear Uber Support Team,I am writing to express my serious concern and dissatisfaction regarding an unjustified charge applied to my account.I was recently forced to pay KES 360, which your system labeled as an “outstanding balance.” This is both confusing and unacceptable. The so-called outstanding amount originates from a previous trip where the driver allowed me to leave without requesting payment at the time. As a customer, I cannot be held responsible for a situation caused by the driver’s actions or system failure.Furthermore, on the same day, I paid an additional KES 310 for a new trip. This brings my total payment to KES 670, which is clearly excessive and incorrect for the services received.Let me be clear:I was not properly informed about any outstanding balance beforehandThe charge was presented as compulsory, leaving me with no optionThe situation reflects a lack of accountability and transparency from Uber’s sideI find it unreasonable that customers are penalized for operational gaps between drivers and your system.I am requesting the following, without delay:A full and clear explanation of how this outstanding balance was generatedA thorough review of the transactions involvedAn immediate refund of the wrongly charged amountIf this issue is not resolved promptly, I will have no choice but to escalate the matter further.I expect a swift and fair resolution.Sincerely,Hassan Abubkar

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Updates to improve localization across the app - Various bug fixes & improvements Love the app? Rate us! Your feedback keeps the Uber engine running. Any questions? Tap Help in the Uber app or visit help.uber.com.

Version 3.732.10001 12 hr ago

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Accessibility

Information

Provider: Uber Technologies, Inc.
Size: Up to 460.6 MB
Category: Travel
Compatibility: Requires iOS 17.0 or later.
iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English and 49 more
English, Arabic, Bengali, Bulgarian, Catalan, Croatian, Czech, Danish, Dari, Dutch, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Marathi, Nepali, Norwegian Bokmål, Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Singhalese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese
Age Rating: 4+
4+

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